Mariliz Ortega
Moca
Summary
Professional with strong experience in administrative support and operational efficiency, ready to enhance back office functions. Skilled in data management, record keeping, and process optimization. Proven ability to collaborate with teams and adapt to shifting priorities to achieve objectives. Known for reliability, effective communication, and results-driven approach.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
Work History
Back Office Assistant
Musculoskeletal Centro
11.2024 - Current
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Supported human resources functions such as recruitment coordination, onboarding facilitation, and employee record management.
- Managed schedules and calendars for multiple supervisors, increasing punctuality and attendance at important meetings.
- Responded to inquiries from callers seeking information.
- Assisted with budget tracking and financial reports, contributing to cost-saving measures for the company.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Lakeland Vascular Institute
10.2021 - 05.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Assistant
St Rita Medical Center
08.2016 - 10.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Accomplished multiple tasks within established timeframes.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Administrative Assistant
Instituto De Banca Y Comercio
Aguadilla, Puerto Rico04-2014
Skills
- Scheduling appointments
- Data entry expertise
- File management
- Document management
- Database administration
- HIPAA
- Report preparation
- Positive attitude
- Professional and friendly
- Document preparation
- Administrative support
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
Languages
Spanish
Native language
English
Proficient
C2
References
Available upon request.
Timeline
Back Office Assistant
Musculoskeletal Centro
11.2024 - Current
Medical Receptionist
Lakeland Vascular Institute
10.2021 - 05.2024
Medical Assistant
St Rita Medical Center
08.2016 - 10.2020
Administrative Assistant
Instituto De Banca Y Comercio
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