Marilu Ruiz Pomales
Humacao
Summary
Seeking growth oriented secretarial/administrative position applying my office skills.
Overview
11
11
years of professional experience
Work History
Clinic Receptionist
Orthopaedic Outpatient Service
- Scheduled and confirmed an average of 25-30 appointments daily for diagnostic, surgical, and consultation services. Responded to all customer service calls, obtained and documented patient demographics, with detailed information regarding medical conditions. Coordinated with medical staff to optimize clinic schedules and minimize wait times.
- Interfaced with billing office regarding insurance concerns. Greeted and assisted patients upon arrival, ensuring a welcoming and professional atmosphere, managed front desk operations in a fast-paced medical office, ensuring efficient patient flow and exceptional customer service.
- Monitored patient flow and waiting room activities. Scheduled laboratory, radiological and other diagnostic testing as requested by physicians. Scheduled transportation for patients.
Medical /Administrative Secretary
Brigham and Women’s Hospital
Boston, MA
01.1994 - 01.2000
- Responsible for organizing and managing clinical practice by providing administrative/clerical support for two Harvard Affiliated orthopaedic surgeons. Responded to inquires from physicians, nurses, hospital administrators, patients, and secretaries from other departments within the facility.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations, enhancing data security and patient trust.
- Transcribed physician’s recordings for medical records, forwarded to physicians and various health centers. Cross-covered for other secretaries. As a team player, participated in staff meetings, advocated for affective communication and clinical practice improvements
- Maintained busy physician’s calendar, coordinated travel arrangements, scheduled meetings and conferences. Responded to requests, narratives, depositions, and other legal documents for attorneys, patients and insurance companies. Collaborated with healthcare providers to streamline communication and improve patient care, contributing to a more cohesive team environment.
Clinical Laboratory Assistant
St. Margaret’s Hospital for Women
Dorchester, MA
01.1991 - 01.1993
- Performed all clerical responsibilities and maintained accurate records of all tests. Utilized hospital billing system, transported lab specimens accordingly, and communicated with various laboratories for cross referencing.
Labor and Delivery Nurse’s Assistant
St. Margaret’s Hospital for Women
Dorchester, MA
01.1991 - 01.1993
- Assisted nursing staff in preparing Labor/Delivery units. Served as interpreter for Spanish speaking patients as needed during labor/delivery. Supervised proper set up of all surgical and respiratory units within each birthing room. Transported patients via wheelchair or stretcher, and newborn babies to nursery.
Labor and Delivery Nurse’s Assistant
Beth Israel Hospital
Brookline, MA
01.1989 - 01.1990
- Completed on the job Nurse’s Assistance training program/certification.
- Maintained/replenished all supplies and medical equipment for Labor/Delivery units and Special Care Nursery units with proper sterile set up. Assisted labouring mothers with basic needs, keeping patients clean and comfortable before, during and after childbirth.
Education
Computer Technology
18-Week Secretarial program
BS - Interdisciplinary Studies of Science
01.2023
AS - Medical Office Assistant
01.2017
Skills
Adaptable to change
Patient scheduling
Medication dispensing
Insurance verification
Healthcare industry
Patient relations
Appointment management
Front desk operations
Office administration
Microsoft office
Patient registration
Reminder calls
Medical terminology
Documentation
Paperwork coordination
Appointment scheduling
Inpatient care
Medical charting
Pre-hospital care
Telephone etiquette
Workflow optimization
Records management
Appointment setting
Records maintenance
Referral verification
Medical records management
Letter preparation
Outpatient care
Mail management
Medical office administration
Medical transcription
Patient reception management
Record processing
Typing number wpm
Patient callbacks
Typing and filing
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Collaboration and teamwork
Multitasking Abilities
Adaptable and flexible
Reliability
Excellent communication
Critical thinking
Organizational skills
Effective communication
Active listening
Team collaboration
Adaptability and flexibility
Verbal and written communication
Organization and time management
Decision-making
Detail-oriented
Patient education
Clinical documentation
Documentation and recordkeeping
Computer proficiency
Team building
Data entry
Filing systems
Task prioritization
Patient care coordination
Office management
Self motivation
Scheduling tests and procedures
Interpersonal skills
Analytical thinking
Documentation review
Clerical skills
References
Furnished upon request
Languages
Spanish
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Medical /Administrative Secretary - Brigham and Women’s Hospital
01.1994 - 01.2000
Clinical Laboratory Assistant - St. Margaret’s Hospital for Women
01.1991 - 01.1993
Labor and Delivery Nurse’s Assistant - St. Margaret’s Hospital for Women
01.1991 - 01.1993
Labor and Delivery Nurse’s Assistant - Beth Israel Hospital
01.1989 - 01.1990
Clinic Receptionist - Orthopaedic Outpatient Service
Sinnott School, Inc. - , Computer Technology
Liberty University - BS, Interdisciplinary Studies of Science
Liberty University - AS, Medical Office Assistant