Marilyn Chaparro Galloza
Aguada
Summary
An undergraduate student in my fifth year of study, completing a bachelor's degree in Business Administration with a concentration in Human Resources and Marketing. Over three years of experience in customer management. Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Overview
3
3
years of professional experience
Work History
Practicum Student
Cooperativa de Ahorro y Crédito
Aguadilla
02.2025 - Current
- Organized and stored employment forms and information.
- Conferred with management to develop or implement personnel policies or procedures.
- Analyzed employment-related data and prepared reports.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Participated in staff meetings to discuss company policies and procedures related to human resources management.
- Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
- Analyzed internal feedback surveys from employees about their training.
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
- Interacted with a system used for employees and employers called EasyPayroll.
Customer Service Cashier
Friend's Cafe
Rincón
03.2024 - Current
- Participated in leadership meetings to drive strategic HR initiatives.
- Ensured high food quality by monitoring preparation and enforcing safety standards.
- Established and enforced performance standards to deliver exceptional customer service.
- Executed opening and closing duties to maintain operational efficiency.
- Achieved accuracy in cash handling and credit card transactions.
- Restocked storage areas and managed inventory receipt effectively.
Customer Service Cashier
Lorenzo Bakery
Aguada
01.2022 - 03.2024
- Ensured cleanliness and organization in all areas to maintain hygiene for food preparation.
- Developed customer service skills through effective communication and problem-solving techniques.
- Assisted customers with inquiries and addressed requests to enhance satisfaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
B.B.A. - Human Resources, Marketing
UNIVERSITY OF PUERTO RICO
Aguadilla, P.R.04.2025
Skills
- Communication Skills
- Teamwork
- Adaptability
- Customer service
- Technical skills
- Time Management
- Punctuality and work ethic
Awards
Honor Roll of University of Puerto Rico Aguadilla Campus 2022-2025
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Practicum Student
Cooperativa de Ahorro y Crédito
02.2025 - Current
Customer Service Cashier
Friend's Cafe
03.2024 - Current
Customer Service Cashier
Lorenzo Bakery
01.2022 - 03.2024
B.B.A. - Human Resources, Marketing
UNIVERSITY OF PUERTO RICO
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