Marilyn Cruz Ayala
Gurabo
Summary
Dynamic Pharmacy Technician with a proven track record at Farmacia Lysyai, excelling in workflow optimization and delivering exceptional customer service. Skilled in drug safety and adept at conflict resolution, I significantly enhanced medication dispensing accuracy and patient satisfaction. Committed to continuous learning and adept at leveraging interpersonal skills to foster patient trust and loyalty.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Farmcia Lysyai
Gurabo
11.2012 - Current
- Entered orders in computer system for refills
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy
- Resolved account issues and prescription problems via telephone and at counter
- Called insurance companies to determine prescription cost
- Handled prescription orders at counter and via delivery service
- Answered phone calls from patients, doctors, and insurance companies regarding prescription inquiries
- Assisted pharmacists in filling prescriptions accurately and efficiently
- Provided exceptional customer service to patients when dispensing medications or answering questions about their prescriptions
- Achieved high sales through healthcare product promotions
Education
Associate - Pharmacist - Pharmacist Technician
Huertas College
05.2012
Associate - management - Accounting
Universidad Del Turabo
Gurabo05.2009
Bachelor - Accounting
Universidad Del Turabo
Gurabo05.2009
Skills
- Workflow Optimization
- Drug safety
- Order Verification
- Customer Service
- Adaptability
- Ordering and stocking medications
- Conflict Resolution
- Order Processing
- Interpersonal Skills
- Drug storage procedures
- Continuous Learning
- Pharmacy and customer records management
Languages
- Spanish, Advanced (C1)
- English, Elementary (A2)
Timeline
Pharmacy Technician
Farmcia Lysyai
11.2012 - Current
Associate - Pharmacist - Pharmacist Technician
Huertas College
Associate - management - Accounting
Universidad Del Turabo
Bachelor - Accounting
Universidad Del Turabo
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