Marisel Aleman Babilonia
San Juan
Summary
Highly-motivated and enthusiastic employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Colecturia Digital / Evertec Inc.
San Juan
11.2018 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Artist
INKSPIRE, Henna and Accerola
01.2015 - Current
- Designed and produced accessories utilizing polymer clay and resin
- Executed unique and customized Henna artwork for multiple clients.
- Developed custom designs for tattoos based on customer requests.
- Maintained a clean and sterile workspace to ensure safety of clients.
- Adhered to health regulations and standards when performing tattoo services.
Youth Leader
Union Church of SJ
07.2021 - 07.2023
- Supervised a team of young individuals, fostering their development through engaging activities and promoting active involvement within the community, alongside providing assistance at multiple fundraising initiatives.
PROMOTER
BUENA VIBRA, PR
07.2015 - 03.2020
- Provided ongoing support and guidance to staff ensuring successful completion of projects.
- Created positive product impressions by engaging with potential customers to increase sales opportunities.
- Established and enforced sales goals to boost team success.
- Effectively coordinated and supervised diverse groups of over 6 promoters in various event settings.
Education
Bachelor of Arts - Psychology
UPR Cayey
Cayey, Puerto Rico05-2021
Skills
- Strong interpersonal skills
- Confidence
- Communication abilities
- Working as a team
- Learning while working
- Developing as a professional
- Fluent in English
- Fluent in Spanish
Volunteer Experience
- Natures’ Voice, 01/01/2020-07/01/2021, Cleaning and creating awareness on the importance on taking prompt action on taking care of nature so that the harm done is reversible.
- Samaritan's Purse Operation Christmas Child, 2017, Present, Participate in packing Shoeboxes with toys, hygiene items, and school supplies for children in need around the world.
- Makeup artist in productions at the Inter Metro Theater
Certification
- Tattoo artist license
References
References available upon request.
Timeline
Youth Leader
Union Church of SJ
07.2021 - 07.2023
Customer Service Representative
Colecturia Digital / Evertec Inc.
11.2018 - Current
PROMOTER
BUENA VIBRA, PR
07.2015 - 03.2020
Artist
INKSPIRE, Henna and Accerola
01.2015 - Current
Bachelor of Arts - Psychology
UPR Cayey
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