Marisel Pérez Rodríguez
Toa Baja
Summary
Dynamic and results-driven sales professional with a proven track record in achieving targets and enhancing client relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Associate, Retail Channels
Oriental Bank
04.2024 - 07.2024
- Provides an excellent customer service experience while identifying client financial needs in order to present alternatives.
- Finds integrated and alternative solutions while cross-selling bank products such as loans, accounts, investment, mortgage, commercial, among others.
- Assists clients with questions and requests targeted to financial services.
- Receives bank visitors, provides information, and directs them to appropriate staff as necessary
Sales Agent (Life-Health- Property and Casualty)
Mapfre
10.2012 - 11.2023
- Managed sales and collections, consistently surpassing billing targets with over $400,000 in generated revenue.
- Proficient in utilizing Salesforce system and CRM emails for efficient customer relationship management.
- Successfully managed accounts, fostering strong client relationships through various communication channels: email, phone, and in-person meetings.
- Resolved billing issues promptly, ensuring smooth client interactions.
- Expertise in managing client accounts and promptly resolving billing issues and collections.
- Saved accounts by determining reasons for client cancellations and implementing strategies to retain them, aligning with agency standards
Sales Representative
Open Mobile
01.2009 - 10.2012
- Facilitate retail sales of cellular devices and wireless services while demonstrating outstanding customer service.
- Handle customer questions, issues, and create selling opportunities in-person, over the phone, and through approved social media usage.
- Maintain and keep accurate inventory - Complete training sessions and participate in sales coaching and team building exercises.
- Demonstrate active listening skills and develop a strong understanding of each customer's needs.
- Provide thoughtful recommendations and options, with a focus on solving problems rather than pushing products or making a quick sale
Sales Representative Manager
Claro
01.2003 - 01.2009
- Demonstrated strong sales skills within the telecommunications sector, ensuring customer satisfaction.
- Create a premier environment through merchandising, cleaning, and organizing.
- Achieve personal sales goals bi-weekly as set by your Store Manager.
- Honed multitasking skills while maintaining customer service excellence in a high-paced environment.
- Handle all customer service interactions courteously and professionally.
Education
Bachelor of Education in Tourism -
University of Puerto Rico, Carolina
Carolina, PR 0098405.2012
Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems
- Exceptional multitasking abilities, managing diverse responsibilities effectively
- Strong sales and negotiation skills, consistently achieving and surpassing sales targets
- Excellent customer service skills, ensuring high levels of client satisfaction
- Proven track record in team management and leadership
- Fluent in both English and Spanish, facilitating effective communication
Certification
- Life
- Health
- Property and Casualty
Timeline
Associate, Retail Channels
Oriental Bank
04.2024 - 07.2024
Sales Agent (Life-Health- Property and Casualty)
Mapfre
10.2012 - 11.2023
Sales Representative
Open Mobile
01.2009 - 10.2012
Sales Representative Manager
Claro
01.2003 - 01.2009
Bachelor of Education in Tourism -
University of Puerto Rico, Carolina
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