Marisol Munoz
Bayamon
Summary
Experienced professional with a background in marketing and over 6 years of customer service experience, including work at Petco. Passionate about pets and seeking a part-time role in pet care to better align with personal lifestyle and goals. Committed to providing excellent care, leveraging extensive knowledge of pet behavior and customer service skills
Overview
7
7
years of professional experience
Work History
Marketing Analyst
Whirlpool
San Juan
07.2023 - 05.2024
- Managed multiple projects simultaneously while meeting deadlines under pressure.
- Developed and implemented marketing strategies to increase brand awareness, engagement and customer loyalty.
- Conducted market research studies to identify target audiences, assess competitive landscape and determine pricing strategies.
- Generated ideas for new products and services based on customer feedback and industry insights.
- Drafted press releases announcing new product launches or special offers and promotions.
- Built relationships with influencers within the industry to promote products or services via their platforms.
- Monitored competitor activities, such as advertising campaigns, promotions, product launches.
Trade Marketing Assistant
Hershey
Bayamon
05.2022 - 06.2023
- Prepared presentations for senior management regarding progress on trade marketing projects.
- Analyzed data from existing customers to identify opportunities for growth in targeted markets.
- Collaborated with other departments on cross-functional projects that required input from multiple sources.
- Created and maintained product databases to track inventory, pricing, and promotional activities.
- Participated in meetings with external vendors or suppliers regarding upcoming promotions or launches.
- Organized events such as conferences, exhibitions, and trainings to promote products or services within the industry.
Admissions Officer
NUC University
San Juan, Puerto Rico
03.2017 - 04.2022
- Analyzed student academic records to determine eligibility for admission to college or university programs.
- Prepared reports summarizing admissions data such as number of applicants accepted, denied, waitlisted by gender, ethnicity, country of origin.
- Reviewed applications for completeness and accuracy prior to processing.
- Conducted interviews with applicants in order to evaluate qualifications for admission.
- Implemented best practices regarding customer service standards across all channels.
Education
Bachelor of Science - Digital Marketing
NUC University
San Juan10-2024
Associate of Science - Business Administration
NUC University
San Juan08-2020
Skills
- Written and verbal communication
- Pet care management
- Client Relationship Management and Communication
- Following pet care instructions
- Customer Service
- Flexible Schedule
- Punctual and Reliable
- Honest and Trustworthy
Languages
English
First Language
Spanish
Proficient (C2)
C2
Affiliations
- I am an active gamer content creator and streamer, specializing in games focused on space decoration and creativity, fostering family-friendly streams suitable for all ages.
Timeline
Marketing Analyst
Whirlpool
07.2023 - 05.2024
Trade Marketing Assistant
Hershey
05.2022 - 06.2023
Admissions Officer
NUC University
03.2017 - 04.2022
Bachelor of Science - Digital Marketing
NUC University
Associate of Science - Business Administration
NUC University
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