Microsoft Azure
MARISSA JOAKIM
Translation Project Manager
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Determined Localization Project Manager adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Project Manager
RWS
Remote
01.2018 - Current
- Manage the end-to-end project delivery for RWS Group’s two largest customers - securing $1M in monthly recurring revenue for translation projects, coordinating execution across 15 team members
- Enable customer champions quarterly on Translation Management System Software, increasing project profitability margins by ~$10k per project
- Accelerate internal delivery times by 250% and increase project capacity by 300% by defining and operationalizing new internal processes
- Source, vet and manage vendors needed to accomplish project goals.
- Supervise internal and external cross-functional teams of 10-50 individuals to ensure on-time delivery of translation products
- Improve customer satisfaction feedback by 34% (66% to 100%) for the largest customer by taking a proactive approach, providing reliable and trustworthy service
Project Manager
Ubiqus USA
New York
01.2017 - 01.2018
- Managed complex projects across different verticals, effectively streamlining production by implementing new AI processes
- Developed project plans and budgets for over 600 unique translation projects into as many as 55 languages from inception to closure
- Liaised between internal engineers and external linguistic assets to successfully implement AI Neural Machine Translation technology integration
- Mobilized teams teams of up to 50 per project, ensuring customer retention and satisfaction
- Maintained successful customer relationships by improving processes based on customer feedback
Sponsorship Coordinator
Coprodeli
Lima
01.2015 - 01.2016
- Headed US Program implementation, acquired and retained donors by providing on-site support, served as the first point of contact for donors based in the US
- Managed sponsorship program for 200+ children by fostering cross-cultural relationships between donors and students
- Led recruitment efforts and augmented the number of long-term volunteers by 200% through improved outreach and social media strategy
- Collaborated with private sector partners, compiling organizational data and increasing annual donations by 500%
Software Implementation Manager
Abengoa Peru
Lima
02.2013 - 01.2015
- Served as a Change Management Leader for the transmission and distribution division 2013 – 2015 of the $4.6 Billion Fluor Cerro Verde Mine Expansion project
- Implemented new Enterprise Content Management software system, training 100 fellow senior employees
- Managed bilingual documentation for $200M in engineering and construction projects
- Facilitated critical communication between client senior leadership and construction and engineering teams
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Onboarding Specialist
Advance Medical, Inc
Boston
07.2012 - 01.2013
- Facilitated the implementation process for customers on new accounts and ensured smooth adoption of Expert Medical Opinion service
- First point of contact for customers, educated and onboarded customers in both English and Spanish
- Liaised between with physician case managers and customers, collecting medical records and editing case
summaries - Developed and implemented training methods for incoming coworkers
- Managed and recorded up to 60 calls per day into program database, ensuring accurate and complete collection of
data
Education
Bachelor of Arts - Communications
University of New Hampshire
Spanish Language and Literature
University of Málaga (Universidad De Málaga) Málaga
Skills
Project planning and development
undefinedAccomplishments
- Certifications:
- Languages:
- Problem Solving, Critical Thinking, Inter-department Collaboration, Willingness to Learn,
- Leadership, Change Management
- Office, Excel, Outlook, Teams, Zoom, AWS and Citrix
- Instituto Cervantes, Spanish Diploma Level C1 (Effective Operational Proficiency)
- SuccessCOACHING, Certified Customer Success Manager
- Native English, Fluent Spanish
Software
SDL TMS
SDL Trados
Office 365
Certification
Customer Succes Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Succes Manager
12-2022
Project Manager
RWS
01.2018 - Current
Project Manager
Ubiqus USA
01.2017 - 01.2018
Sponsorship Coordinator
Coprodeli
01.2015 - 01.2016
Software Implementation Manager
Abengoa Peru
02.2013 - 01.2015
Customer Onboarding Specialist
Advance Medical, Inc
07.2012 - 01.2013
Bachelor of Arts - Communications
University of New Hampshire
Spanish Language and Literature
University of Málaga (Universidad De Málaga) Málaga
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