Mortgage Loan Servicing Representative
Wells Fargo
2018 - Current (8 education.years_Label & 5 education.months_Label)
Open To Work
Hi, I’m
Maritza Lockwood
Caguas
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Wells FargoFredericksburg, VA (Remote)
Mortgage Loan Servicing Representative
2018 - Current (8 education.years_Label & 5 education.months_Label)
Job overview
- Processed mortgage loan payments accurately and efficiently.
- Responded to customer inquiries regarding loan account details and payment options.
- Assisted in resolving customer issues related to mortgage servicing and billing discrepancies.
- Maintained up-to-date records of loan modifications and payment histories.
- Managed complex customer complaints, implementing solutions that preserved and enhanced client trust.
- Reduced delinquency rates with proactive communication and payment plan negotiations.
- Enhanced team productivity, prioritizing tasks and cross-training on key job functions.
Firstmortgage
Mortgage Closing Officer
2003 - 2018 (15 education.years_Label)
Job overview
- Conducted thorough reviews and verifications of loan documentation to uphold regulatory standards.
- Facilitated communication among clients, lenders, and title companies to ensure seamless closing processes.
- Developed and implemented closing schedules to optimize workflow and ensure efficient transaction processing.
- Clarified closing document details for clients, ensuring timely responses to questions and concerns.
- Ensured precision in funding lien payoffs and mortgage recordings to facilitate smooth real estate transactions.
- Evaluated critical financial documentation for accuracy and completeness, implementing corrective measures for identified discrepancies.
- Oversaw final stages of closing process to minimize risk and errors.
- Conducted thorough reviews of disbursement accounts following transactions to guarantee accurate allocation of funds to designated parties.
- Assessed funding packages through fee calculations and organized the disbursement process for loan funds.
FirstBank
Administrative Assistant Mortgage Servicing
2001 - 2003 (2 education.years_Label)
Job overview
- Managed scheduling and appointment coordination for team members.
- Assisted in preparing reports and presentations for internal meetings.
- Facilitated onboarding process for new employees, ensuring smooth integration.
- Implemented office supply inventory system, reducing costs through effective management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Universidad Del Turabo, Ana G. MendezGurabo, Puerto Rico
from Business Administration And Management
05-1995
Colegio San Jose Caguas, Puerto Rico
High School Diploma
05-1991
Colegio Notre Dame Caguas, Puerto Rico
from General Studies
1989
Skills
- Default management
- Active listening
- Teamwork orientation
- Professionalism and ethics
- Continuous learning attitude
- Financial analysis
- Regulatory compliance
- Loan servicing expertise
- Mortgage software familiarity
- Sales and negotiation
- Teamwork and collaboration
- Problem-solving
- Time management
- Customer service-focused
Additional Information
Windows 11, Linux, Fidelity, Excel, Outlook, Apro, Image Vision 4.1, Avotus, Myxtra
Languages
Spanish
English
Timeline
Mortgage Closing Officer
Firstmortgage
2003 - 2018 (15 education.years_Label)
Administrative Assistant Mortgage Servicing
FirstBank
2001 - 2003 (2 education.years_Label)
Universidad Del Turabo, Ana G. Mendez
from Business Administration And Management
Colegio San Jose
High School Diploma
Colegio Notre Dame
from General Studies