Summary
Work History
Education
Skills
Additional Information
Languages
Timeline
Open To Work
Hi, I’m

Maritza Lockwood

Caguas

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Work History

Wells Fargo
Fredericksburg, VA (Remote)

Mortgage Loan Servicing Representative
2018 - Current (8 education.years_Label & 5 education.months_Label)

Job overview

  • Processed mortgage loan payments accurately and efficiently.
  • Responded to customer inquiries regarding loan account details and payment options.
  • Assisted in resolving customer issues related to mortgage servicing and billing discrepancies.
  • Maintained up-to-date records of loan modifications and payment histories.
  • Managed complex customer complaints, implementing solutions that preserved and enhanced client trust.
  • Reduced delinquency rates with proactive communication and payment plan negotiations.
  • Enhanced team productivity, prioritizing tasks and cross-training on key job functions.

Firstmortgage

Mortgage Closing Officer
2003 - 2018 (15 education.years_Label)

Job overview

  • Conducted thorough reviews and verifications of loan documentation to uphold regulatory standards.
  • Facilitated communication among clients, lenders, and title companies to ensure seamless closing processes.
  • Developed and implemented closing schedules to optimize workflow and ensure efficient transaction processing.
  • Clarified closing document details for clients, ensuring timely responses to questions and concerns.
  • Ensured precision in funding lien payoffs and mortgage recordings to facilitate smooth real estate transactions.
  • Evaluated critical financial documentation for accuracy and completeness, implementing corrective measures for identified discrepancies.
  • Oversaw final stages of closing process to minimize risk and errors.
  • Conducted thorough reviews of disbursement accounts following transactions to guarantee accurate allocation of funds to designated parties.
  • Assessed funding packages through fee calculations and organized the disbursement process for loan funds.

FirstBank

Administrative Assistant Mortgage Servicing
2001 - 2003 (2 education.years_Label)

Job overview

  • Managed scheduling and appointment coordination for team members.
  • Assisted in preparing reports and presentations for internal meetings.
  • Facilitated onboarding process for new employees, ensuring smooth integration.
  • Implemented office supply inventory system, reducing costs through effective management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

Universidad Del Turabo, Ana G. Mendez
Gurabo, Puerto Rico

from Business Administration And Management
05-1995

Colegio San Jose
Caguas, Puerto Rico

High School Diploma
05-1991

Colegio Notre Dame
Caguas, Puerto Rico

from General Studies
1989

Skills

  • Default management
  • Active listening
  • Teamwork orientation
  • Professionalism and ethics
  • Continuous learning attitude
  • Financial analysis
  • Regulatory compliance
  • Loan servicing expertise
  • Mortgage software familiarity
  • Sales and negotiation
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Customer service-focused

Additional Information

Windows 11, Linux, Fidelity, Excel, Outlook, Apro, Image Vision 4.1, Avotus, Myxtra

Languages

Spanish
English

Timeline

Mortgage Loan Servicing Representative

Wells Fargo
2018 - Current (8 education.years_Label & 5 education.months_Label)

Mortgage Closing Officer

Firstmortgage
2003 - 2018 (15 education.years_Label)

Administrative Assistant Mortgage Servicing

FirstBank
2001 - 2003 (2 education.years_Label)

Universidad Del Turabo, Ana G. Mendez

from Business Administration And Management

Colegio San Jose

High School Diploma

Colegio Notre Dame

from General Studies
Maritza Lockwood