Maritza Figueroa Lopez
Carolina
Summary
Over twenty years of Land Surveying experience. Four additional years as Project Coordinator with management experience, and seven years as Property Adjuster. Organized and detail-oriented Adjuster dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Insurance Adjuster
Tactical Consultants, LLC
01.2018 - Current
- Perform coverage analysis for catastrophe claims (CAT) to properties insured by MAPFRE Insurance and Triple S - Property.
- Streamlined workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
- Recognize for efficient and timely claim processing speed and accuracy.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Approve or deny claims based on evidence.
- Manage informal hearings and arbitrations for complex claims.
- Outstanding ability to negotiate fair settlements with internal and external parties by effectively communicating the basis for decisions and collaborating on agreeable terms.
- Process an average of 400 property cases per month and close 15 commercial cases per month due to hurricane María claims, Earthquake 2020 and hurricane Fiona claims.
- Keeps electronic claim file properly documented with accurate, clear, and timely information and reports that reflect adjustment activities.
- Conducted site visits as necessary to gather crucial information related to property damage or loss assessments accurately.
- Execute re-inspections to confirm damages.
- Answered customer questions regarding deductibles.
- Supported legal teams in preparing case files for litigation when necessary, providing expert insight into claim details and documentation requirements.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Project Coordinator
Department of Housing
09.2016 - 06.2017
- Provided professional services to support manager and administrative activities in the Special Community Program in the Secretary of Project Management and Development
- Developed highly empathetic relationships with participants of the Special Community Program in effort to fulfill requirements of the program
- Prepared monthly reports, letters and evaluated documents submitted by participants.
Project Coordinator
Authority for the Financing of the Infrastructure of Puerto Rico
07.2013 - 06.2016
- Provided professional services to support the manager during the execution of projects from planning to administrative closure in the Special Community Program
- Ensured compliance schedules, budget, and development of procedures so the flow of information was clear to provide means to effective and timely completion of tasks
- Prepared monthly reports and evaluated documents submitted by contractors
- Evaluated work methods and results in order to implement strategies to improve efficiency
- Assisted Municipalities with agreements with the Perpetual Trust for Special Communities.
Land Surveyor
M.C. Surveying
07.2007 - 08.2017
- Advised project manager regarding construction material costs and quantity calculations
- Collaborated with contractors and clients as the on-site engineer for several large public projects
- Surveyed project sites to establish reference points to guide construction
- Monitor construction site progress and managed issues that arose
- Managed to perform office duties and fieldwork in different projects (PR-66 in Canovanas; Las Cascadas House Development Project in Toa Alta; road and storm sewer improvements in Junquito community, Humacao; and construction of greenhouses for Dupont Pioneer in Salinas among them).
Chief Surveyor
Levitt Homes Corp
07.1998 - 07.2007
- Served as liaison between contractors and survey crews to provide a continuous flow of information, tasks and performance
- Planed, coordinated and supervised daily tasks of three field survey crews (twelve employees) in regards of Hacienda San Jose Development Project
- Ensured that all contingencies were coordinated in order to avoid project delays
- Managed to keep detailed and accurate records of crew activities to provide project plan status and ensured deadlines were met
- Verified and approved payroll transactions, kept records and ensured on time deliveries to HR
- Provided final drawings based on calculations and analysis for streets stakeout, houses, electrical plans, and recreational facilities
- Ensure that all contingencies are coordinated in order to avoid project delays
- Train crew in all tasks related to their assignments
- Verify and approve payroll transactions, keep records, and ensure on time delivery to HR
- Provide final drawings based on calculations and analysis for streets stakeouts, houses, electrical plan, and recreational facilities
- Update drawings as requested.
Education
Bachelor Degree in: Surveying and Topography -
University of Puerto Rico, Mayagüez Campus
Mayagüez05.1996
Skills
- Proficient in MS Office
- Leadership for effective teamwork
- Thrive in fast-paced environment and work to complete projects quickly and efficiently
- Excellent analytical, interpersonal and project planning skills
- Research, processing, and data interpretation
- Properly affirms or denies coverage of claims
- Perform prompt, thorough, and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of losses
- Electronic Records Management with accurate, clear, and timely information, and reports that reflects the adjustment activities, and substantiates any payments made
- Staff Management Work effectively with managers, peers, and subordinates
- Customer service and support
- Puerto Rico Claims Adjuster License
- Claims Evaluation
- Client Interviewing
- Property Damage Assessment
Certification
- Independent Adjuster / Jurisdiction of Puerto Rico, Cert. No. 3000226396 Automobile & Accidents, Marine, Transportation, Fire, and Allied Lines
- Certified Property Appraiser and Umpire (CPAU)
- 30 Hr. OSHA Construction
- 35 Hr. PMP Preparatory Course
Languages
Bilingual English/Spanish. Good verbal and written communications skills in both languages.
Continuing Education
- Condominiums In Puerto Rico and the 2021 Insurance Application (2023)
- Administration of property insurance claims in a catastrophe (2023)
- ISO2013 Commercial Property Program (2023)
- Ethics in Today’s Society (2022)
- Ethics for Insurance Professionals (2021)
- Preparatory Course for Appraisers and Umpires Under Appraisal Process - Insurance Industry (2019)
- 2019 National Flood Insurance Program (NFIP) Adjuster Claims Presentation
- Permit System and the Single Business Portal to File Permits, Licenses, Certifications and other procedures in Puerto Rico (2019)
- International Trends in Surveying (2018)
- Improvement for Carlson 2008 Survey & Civil Engineering (2018)
- Ethics in the Surveying Practice from the Perspective of Members (2018)
Timeline
Insurance Adjuster
Tactical Consultants, LLC
01.2018 - Current
Project Coordinator
Department of Housing
09.2016 - 06.2017
Project Coordinator
Authority for the Financing of the Infrastructure of Puerto Rico
07.2013 - 06.2016
Land Surveyor
M.C. Surveying
07.2007 - 08.2017
Chief Surveyor
Levitt Homes Corp
07.1998 - 07.2007
Bachelor Degree in: Surveying and Topography -
University of Puerto Rico, Mayagüez Campus
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