Maritza Melara
Lynn,Ma
Summary
Determined Operation Manager adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Life Insurance Agent
American Income Life
, NH
02.2022 - Current
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Operation Manager
Boston University
Boston , Ma
09.2010 - 11.2021
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Conducted training sessions to educate employees on best practices and procedures to increase safety and productivity.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Transformed underperforming teams into productive, profitable teams.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Supervised 54 Buildings and a team of 24, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Wrote production reports to help senior leadership make accurate operational plans and decisions.
- Managed inventory and reduced shrinkage by detailed monitoring of daily operations and stock.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Oversaw budget planning, strategy development, community outreach for organization.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Documented project progress to fulfill project requirements and establish traceability.
- Reported on status for each project to appropriate stakeholders.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Monitored and tracked project metrics and collected data to share with project members.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Property Manager
Residence
Lynn, MA
01.2016 - 12.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Education
Bachelor Degree - Business Management
Boston University
Associate Degree - Business Administration
North Shore Community College
Choose to Manage - undefined
Skills
Strong attention to detail
Time Management
Excellent interpersonal skills with the ability to work closely with diverse team membersPassion for quality- keeping an eye on detail ensuring the best delivery of servicesStrongly goal oriented- able to focus on meeting all performance targetsClient Service
Business planning
Risk mitigation
Attention to Detail
Resource Utilization Planning
Project Brief Design
Project Planning Oversight
Event logistics
Teambuilding
Written Communication
Dependable and Responsible
Excellent Communication
PPE Compliance
Staff Management
Project planning and development
Employee relations and conflict resolution
Operations management
Risk management
Critical Thinking
Decision-Making
Data Entry
Analytical and Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Life Insurance Agent
American Income Life
02.2022 - Current
Property Manager
Residence
01.2016 - 12.2020
Operation Manager
Boston University
09.2010 - 11.2021
Bachelor Degree - Business Management
Boston University
Associate Degree - Business Administration
North Shore Community College