Maritza Rodriguez Perez
San Juan
Summary
Dynamic professional with extensive experience in customer service and accounting. Proven ability in task prioritization and workflow optimization, enhancing operational efficiency. Strong interpersonal skills foster collaboration, while adept documentation and recordkeeping ensure compliance and accuracy. Committed to delivering exceptional results in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Asistente Contabilidad
Departamento De Salud
12.2017 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Profesional con basta experiencia en areas administrativas, servicio al cliente y ventas.
- Experiencia diversa en investigaciones y análisis de transacciones y reclamaciones de clientes para porceso de pago.
- Dominio en proceso y manejo de facturas de suplidores cuentas por pagar.
- Excelente manejo en preparacion de plantillas y registro de facturas en sistema.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Oficial Senior Processing
Scotiabank De Puerto Rico
04.2010 - 10.2014
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
RG Premier Bank of Puerto Rico
Oficial Servicio al Cliente
02.2002 - 06.2010
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions, para realizar correcciones de crédito y analizar cuentas del departamento de cobro.
- Oficializo la entrega de pagares cancelados.
- Colaboración con el departamento de Tarjetas y auxiliar del departamento de cobro.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - Educacion Especial
Universidad Interamericana
San JuanCertificado - Contabilidad
Universidad De Puerto Rico
San JuanAssociate of Science - Secretarial Con Word Processing
1986 Intituto De Banca
San Juan08-1986
Certificado En Contabilidad
Esc Juan Ponce De Leon
San Juan , Puerto Rico05-1983
Skills
- Task prioritization
- Multitasking Abilities
- Documentation and recordkeeping
- Teamwork and collaboration
- Workflow optimization
Accomplishments
- Proveer adiestramiento en el area de servicio al cliente a empleados nuevos.
- Asignada al area de investigacion como resultado de demostrar excelentes destresas en el manejo efectivo de las reclamaciones e investigaciones de clientes.
- Recobrar reclamaciones tiradas a perdidas en el area de reclamaciones de transacciones electronicas,
- Contribui a la calidad y continuidad de los servicios a los clientes , proporcionando apoyo a las sucursales y todas las unidades de negocio.
Timeline
Asistente Contabilidad
Departamento De Salud
12.2017 - Current
Oficial Senior Processing
Scotiabank De Puerto Rico
04.2010 - 10.2014
RG Premier Bank of Puerto Rico
Oficial Servicio al Cliente
02.2002 - 06.2010
Associate of Science - Educacion Especial
Universidad Interamericana
Certificado - Contabilidad
Universidad De Puerto Rico
Associate of Science - Secretarial Con Word Processing
1986 Intituto De Banca
Certificado En Contabilidad
Esc Juan Ponce De Leon
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