Mark Ortiz
Aguadilla,Puerto Rico
Summary
Sales Manager with extensive experience at Leaffilter, recognized for developing effective sales strategies and fostering robust client relationships. Proven ability to lead teams and manage customer relationships, resulting in increased market penetration and enhanced customer engagement. Achievements include driving substantial business growth through superior service and clear communication.
Overview
10
10
years of professional experience
Work History
Sales Manager
Leaffilter
Orlando, united States
02.2023 - 12.2024
- Formulated sales strategies that increased market penetration and customer engagement.
- Cultivated relationships with key clients to establish long-term partnerships.
- Maintained effective communication with customers, fostering strong relationships.
- Enhanced existing client relationships through exceptional customer service.
- Recruited, trained, coached, and managed sales personnel to boost team performance.
Restaurant Owner/Chef
A Taste of Chicago
Kissimmee, United States
03.2018 - 05.2023
- Streamlined daily operations and workflows for small business environment.
- Oversaw inventory management to guarantee product availability.
- Coordinated vendor relationships to enhance supply chain efficiency.
- Resolved customer complaints promptly to uphold positive business reputation.
Manager
Capital Grill
Chicago, United States
04.2015 - 01.2018
- Oversaw overall store operations to ensure efficiency and productivity.
- Trained and supervised employees to enhance team performance.
- Recognized and rewarded exceptional work to foster a positive workplace culture.
- Assisted guests in all aspects of store service to promote customer satisfaction.
Education
Associate in Business Management - Business Management
University of Miami
Miami Fl07-1995
Skills
- Customer relationship management
- Team leadership
- Sales strategy
- Inventory control
- Staff training and development
- Conflict resolution
- Effective communication
- Time management
Languages
English
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Timeline
Sales Manager
Leaffilter
02.2023 - 12.2024
Restaurant Owner/Chef
A Taste of Chicago
03.2018 - 05.2023
Manager
Capital Grill
04.2015 - 01.2018
Associate in Business Management - Business Management
University of Miami