Mark Rodriguez Alvarado
Bayamon
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Information Technology Specialist
Claro
11.2021 - 09.2022
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Facilitated best user experience through continuous support and communication of system changes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Communicated regularly with customers concerning data exchange and technology integration.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Service Associate
Me Salve
09.2020 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Technology - Science Technology of Computer And Network
Interamerican University of Puerto Rico
05.2020
Skills
- Positive Attitude
- Punctuation
- Attention to Details
- Quick Learner
- Quick to Adapt
- Teamwork
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Information Technology Specialist
Claro
11.2021 - 09.2022
Customer Service Associate
Me Salve
09.2020 - 09.2021
Bachelor of Technology - Science Technology of Computer And Network
Interamerican University of Puerto Rico
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