Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlayne Melendez

Sabana

Summary

Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional Secretary with over 4 years of experience managing daily administrative support tasks and operations in Medical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

8
8
years of professional experience

Work History

Secretary

Dr. Lee Ming Shum
Mayaguez
05.2021 - Current
  • Scheduled appointments and conducted follow-up calls to patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Secretarial Assistant

Medical Society of San German, Dr. Victor Acosta and Dr. Harvey Lebron
San German
01.2020 - 04.2021
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.

Sales Associate and Cashier

Kress Stores
Mayaguez
01.2016 - 01.2021
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Upsold additional products and services to customers, increasing revenue.

Education

Bachelor of Science - Forensic Science

INTER-AMERICAN UNIVERSITY OF PUERTO RICO
Ponce
06.2023

Skills

  • Computer skills
  • Organize Files
  • Court Preparation
  • Maintenance Requirements
  • ICD-10 Coding
  • Transcription
  • Pharmacy Correspondence
  • Customer Service
  • Insurance Verification
  • Office Coordination
  • Patient Scheduling
  • Office Reception
  • Bilingual (English and Spanish)

Languages

English
Native language
Spanish
Proficient
C2

Timeline

Secretary

Dr. Lee Ming Shum
05.2021 - Current

Secretarial Assistant

Medical Society of San German, Dr. Victor Acosta and Dr. Harvey Lebron
01.2020 - 04.2021

Sales Associate and Cashier

Kress Stores
01.2016 - 01.2021

Bachelor of Science - Forensic Science

INTER-AMERICAN UNIVERSITY OF PUERTO RICO
Marlayne Melendez