Summary

Overview

Work History

Education

Skills

Timeline

Marlene Morales

Guánica

Summary

Dynamic professional with a proven track record at Municipio De Guánica, enhancing guest experiences through exceptional communication and public speaking. Expert in guest relations and multilingualism, I significantly improved tour quality and visitor satisfaction. Skilled in document management and confidentiality, I thrive in fast-paced environments, demonstrating strong leadership and organizational abilities.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

years of professional experience

Work History

Tour Guide

Municipio De Guánica

Guánica, Puerto Rico

04.2020 - Current

Built personal relationships with guests to promote positive experiences.
Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Assistant Office Clerk

Destileria Serralles

Ponce, Puerto Rico

08.2008 - 10.2011

Facilitated smooth office functioning by scheduling appointments and meetings for supervisors using calendar management tools.
Assisted in the preparation of reports and presentations, ensuring professional quality and accuracy.
Maintained confidentiality of sensitive information while performing various clerical tasks such as photocopying, scanning, or faxing documents.
Supported supervisors in tracking project progress by updating spreadsheets and providing status updates regularly.
Managed database entries accurately, contributing to the maintenance of up-to-date records for easy retrieval when needed.
Reduced errors in data entry by carefully reviewing information before submission into company systems.
Expedited daily mail processing by sorting, distributing, and dispatching incoming correspondence efficiently.

Office Administrative Assistant

IBC

Ponce, Puerto Rico

10.2004 - 06.2005

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Managed filing system, entered data and completed other clerical tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Hotel Front Desk Clerk

Parador Posada Por La Mar

Lajas, Puerto Rico

04.2002 - 08.2003

Collected room deposits, fees, and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Confirmed relevant guest information and payment methods to prevent fraud.
Handled financial transactions accurately, ensuring proper billing and payment processing.
Streamlined reservations process for improved accuracy and guest experience.
Managed a high volume of calls, directing guests to appropriate departments and services.
Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Updated guest records with pertinent information to provide personalized service during their stay.

Education

Associate of Arts - Professional Photographer

Academia Serrant

Ponce

06-2017

Technical Degree - Word Processing And Data Entry

IBC