Summary
Overview
Work History
Education
Skills
Timeline
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Marlene Morales

Guánica

Summary

Dynamic professional with a proven track record at Municipio De Guánica, enhancing guest experiences through exceptional communication and public speaking. Expert in guest relations and multilingualism, I significantly improved tour quality and visitor satisfaction. Skilled in document management and confidentiality, I thrive in fast-paced environments, demonstrating strong leadership and organizational abilities.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

23
23
years of professional experience

Work History

Tour Guide

Municipio De Guánica
04.2020 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Assistant Office Clerk

Destileria Serralles
08.2008 - 10.2011
  • Facilitated smooth office functioning by scheduling appointments and meetings for supervisors using calendar management tools.
  • Assisted in the preparation of reports and presentations, ensuring professional quality and accuracy.
  • Maintained confidentiality of sensitive information while performing various clerical tasks such as photocopying, scanning, or faxing documents.
  • Supported supervisors in tracking project progress by updating spreadsheets and providing status updates regularly.
  • Managed database entries accurately, contributing to the maintenance of up-to-date records for easy retrieval when needed.
  • Reduced errors in data entry by carefully reviewing information before submission into company systems.
  • Expedited daily mail processing by sorting, distributing, and dispatching incoming correspondence efficiently.

Office Administrative Assistant

IBC
10.2004 - 06.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Hotel Front Desk Clerk

Parador Posada Por La Mar
04.2002 - 08.2003
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Updated guest records with pertinent information to provide personalized service during their stay.

Education

Associate of Arts - Professional Photographer

Academia Serrant
Ponce
06-2017

Technical Degree - Word Processing And Data Entry

IBC
Ponce
06-2002

High School Diploma - FLCA

Aurea E. Quiles Claudio High School
Guanica, Puerto Rico
05-2001

Skills

  • Public speaking

  • Exceptional communication

  • Guest relations

  • Multilingualism

  • Customer engagement

  • Proficient in [language]

  • Conflict mediation

  • Strong leadership

  • Maintaining office supplies

  • Strong organization

  • Scheduling appointments

  • Filing systems

  • Typing speed

  • Document management

  • Meeting coordination

  • Confidentiality

  • Positive attitude

  • Customer service

Timeline

Tour Guide

Municipio De Guánica
04.2020 - Current

Assistant Office Clerk

Destileria Serralles
08.2008 - 10.2011

Office Administrative Assistant

IBC
10.2004 - 06.2005

Hotel Front Desk Clerk

Parador Posada Por La Mar
04.2002 - 08.2003

Associate of Arts - Professional Photographer

Academia Serrant

Technical Degree - Word Processing And Data Entry

IBC

High School Diploma - FLCA

Aurea E. Quiles Claudio High School

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