Summary
Overview
Work History
Education
Skills
Timeline
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Marley Mattison

Quebradillas

Summary

Customer Service oriented professional with 5+ years experience specializing in: customer care service industry, prompt problem resolution, taking initiative to deliver impressionable experience to build return client base. Independently motivated with a team mindset, proven track record to manage multiple projects while working against the clock to meet customer satisfaction. Strong attention to detail, organizational skills with commitment to accuracy to ensure efficiency. Empathetic, professional communication and the ability to build authentic, lasting customer relationships.

Overview

2
2
years of professional experience

Work History

BOH Team Member

True Food Kitchen
01.2024 - 07.2024
  • Prepared food items according to standardized recipes, ensuring consistency and quality
  • Boosted overall team morale with regular communication and collaboration in a fast-paced environment
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations
  • Collaborated with FOH staff to ensure seamless communication between kitchen and service teams
  • Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth

Freelancer

Wild Child Party
09.2023 - 07.2024
  • Developed tailored content strategies for diverse client projects
  • Collaborated with clients to define project goals and deliverables
  • Adapted quickly to evolving client needs, refining project approaches as required
  • Edited and proofread materials for clarity, accuracy, and branding consistency
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization
  • Managed multiple projects simultaneously, ensuring timely completion of all tasks

FOH Team Member

Breckenridge Brewery
01.2022 - 05.2023
  • Manage customer reservations with high degree of attentiveness and professionalism, ensuring a seamless and satisfactory experience for customers
  • Disciplined time management, prioritizing tasks, allocating appropriate amounts of time to each task, and efficiently using available time to complete tasks on schedule
  • Respond to guests inquiries and requests in a timely, friendly, efficient manner
  • Ability to effectively receive feedback, acknowledge and learn from mistakes
  • Task management prioritizing efficiency with care to avoid customer dissatisfaction

Server

Gardens at Columbine
09.2022 - 01.2023
  • Demonstrating communication skills by conveying complex information to diverse audiences, including executives, stakeholders, team members, and residents
  • Dedicated significant time and effort to personal and professional development, including ongoing character building designed to enhance my values, ethics, and leadership abilities
  • Exceptional emotional intelligence and resilience by maintaining composure and a professional demeanor in high-pressure and stressful situations
  • Expertise in resident care and delivering compassionate, high-quality services to residents
  • Effective communication and interpersonal skills to de-escalate tense situations and build positive relationships with colleagues and clients, resulting in a collaborative and productive work environment

Education

High School Diploma -

Heritage High School
Littleton, CO
05.2022

Skills

  • Strong Communication Skills
  • Problem-solving
  • Attention to detail
  • Growth Mindset
  • Team development
  • Multitasking
  • Health and safety protocols

Timeline

BOH Team Member

True Food Kitchen
01.2024 - 07.2024

Freelancer

Wild Child Party
09.2023 - 07.2024

Server

Gardens at Columbine
09.2022 - 01.2023

FOH Team Member

Breckenridge Brewery
01.2022 - 05.2023

High School Diploma -

Heritage High School

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Marley Mattison