Martha Amador
Woodstown
Summary
To apply my customer service, management and administrative background in obtaining a position that will offer training and continuous growth.
Organized and deadline conscious individual who is equally comfortable dealing with staff, clients, and customers. Motivated and innovative leader, who values confidentiality and has a unique ability for staying on top of client issues, deliverables, and escalations to ensure the timely resolution of issues. Top notch assistant with experience managing business relations and special projects at the management level. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Tropical Estimating LL
Ponce PR (Remote)
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Volunteered to help with special projects of varying degrees of complexity.
Supervisor/Certified Barista
Starbucks Coffee Company
06.2000 - 04.2010
- Responsible for training and development of new employees
- Responsible for cash register deposits
- Assisted Store Manager in the daily opening and closing of the store
- Assisted customers and acted as a point of escalation on Store Manager’s behalf and have Outstanding Service
- Prepared beverage and food and ensured quality freshness standards are met
- Delivered fast and prompt service, served customers at counters or tables
- Stocked refrigerators and kept records for the quantities of food used, rotated food supplies to keep fresh
- Ensured consistency of food quality by portioning and wrapping food and packaging take-out food by franchise rules
- Maintain weekly schedules and PTO for employees
- Assisted Store Manager in maintain high standards of cleanliness for the store.
Design Coordinator/ Administrative Assistant
NEMA Associates
05.2005 - 03.2006
- Prepared and produced correspondence, memoranda and reports using Word and Excel
- Had daily communication and relations with clients; answered client inquiries and addressed complaints
- Responsible for sending out marketing mass e-mailings
- Coordinated, updated and maintained information for Design Department
- Prepared monthly marketing reports and spreadsheets
- Assisted with preparing marketing materials for company (i.e
- Brochures, manuals, samples, etc.)
- Constantly followed-up with clients via phone regarding projects.
Education
Associate of Technology - Information Technology
The Pennsylvania State University
University Park PA09.2022
Fashion Merchandise -
Wood- Tobe Coburn College, Bradford School
05.2010
Skills
- Proficient in Microsoft Word, Excel, PowerPoint
- Bilingual (English/Spanish)
- PC and MAC experience
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Detail oriented to ensure accuracy
- Microsoft Office Suite
- Scheduling and calendar management
- Professional Communication
- Database entry
- Excel spreadsheets
- Appointment Scheduling
- Verbal Communication
- Data organization
- Filing and data archiving
- Documentation And Reporting
- Relationship Building
- Mail handling
- Data Management
- Spreadsheets
- Tech-Savvy
- Internet Research
- Schedule Management
- Coordination
Internship
Marek and Associates, NY, NY, 12/2009, 05/2010, Assisted Casting Director with daily casting for photo shoots, Worked hand on hand with Art Director, Edit pictured of models snap shots before submitting, Photoshop spreads of photographers for website, Organized and filed story spreads, Maintained photographers books in order and current date, Assisted in photo shoots for magazine spread, Successfully managed workflow- avoiding backlogs during exceptionally busy periods.
Phone
201.686.3779, 201.898.1317
References
Furnished upon request
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Administrative Assistant
Tropical Estimating LL
05.2021 - Current
Design Coordinator/ Administrative Assistant
NEMA Associates
05.2005 - 03.2006
Supervisor/Certified Barista
Starbucks Coffee Company
06.2000 - 04.2010
Associate of Technology - Information Technology
The Pennsylvania State University
Fashion Merchandise -
Wood- Tobe Coburn College, Bradford School