Martha Serrano

•Handled customer relations issues, enabling quick resolution, and client satisfaction.

•Increased sales revenue by developing and implementing effective sales strategies.

• Built long-lasting client relationships through excellence in customer service and consistent follow-ups.

•Led a successful sales team by providing motivational coaching and performance-based.

incentive.

Customer service, maintaining a completely pleasant environment for customer satisfaction.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Set up banquet tables and chairs based on event requirements.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Provided exceptional customer service, addressing concerns promptly and professionally.
• Collaborated with team members to meet monthly sales targets and ensure customer satisfaction.
• Utilized social media platforms to promote store events, special offers, and new product arrivals, driving increased foot traffic to the store location.
• Assisted clients with makeup application techniques, enhancing their skills and confidence in using the products.