MARTIN ORTIZ ROSADO
Bayamón
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
34
34
years of professional experience
Work History
Owner/Operator Truck Driver
Wilson Logistics
06.2022 - 03.2025
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
Driver Specialist
Fed Ex Ground
10.2019 - 06.2022
- Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
- Reduced delivery times through effective route planning and navigation skills.
- Assisted in warehouse operations for streamlined loading and unloading of goods, promoting overall efficiency.
- Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
- Enhanced customer satisfaction by providing timely and efficient deliveries.
- Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.
- Performed thorough pre-trip inspections of the vehicle before every shift, minimizing downtime due to mechanical issues.
- Trained new drivers in proper procedures for safe operation of vehicles as well as company-specific processes for optimal job performance.
- Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.
- Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
Sales Manager /Finance Manager
Kendall Dodge Chrysler Jeep Ram
06.2011 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Prepared sales presentations for clients showing success and credibility of products.
Special Accounts Manager
B Fernandez & Hnos
01.1991 - 12.2001
- Collaborated with sales and marketing teams to develop targeted campaigns for special account holders.
- Conducted regular reviews of account performance, recommending adjustments as needed to optimize results.
- Enhanced customer satisfaction by promptly addressing and resolving account issues.
- Negotiated favorable terms on behalf of clients, securing advantageous pricing structures and added benefits.
- Managed high-profile client portfolios with exceptional attention to detail and personalized service.
- Developed strong relationships with key clients, ensuring long-term loyalty and repeat business.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
Education
High School Diploma -
COLEGIO DE LA SALLE
BAYAMONEducation EDFI
UNIVERSIDAD DE PUERTO RICO
BAYAMONSkills
- Customer service
- Problem solving
- Communication skills
- Client relationship management
- Attention to detail
- Safe driving practices
- Professionalism and work ethic
- Self-motivation and discipline
- Organizational growth
- Pallet jack operation
- Safe driving
Languages
Spanish
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Owner/Operator Truck Driver
Wilson Logistics
06.2022 - 03.2025
Driver Specialist
Fed Ex Ground
10.2019 - 06.2022
Sales Manager /Finance Manager
Kendall Dodge Chrysler Jeep Ram
06.2011 - 03.2019
Special Accounts Manager
B Fernandez & Hnos
01.1991 - 12.2001
High School Diploma -
COLEGIO DE LA SALLE
Education EDFI
UNIVERSIDAD DE PUERTO RICO
Similar Profiles
Marshall BarnetteMarshall Barnette
Class A Truck Driver, OTR at Wilson LogisticsClass A Truck Driver, OTR at Wilson Logistics
Michael LinvilleMichael Linville
Over the Road Truck Driver at Wilson LogisticsOver the Road Truck Driver at Wilson Logistics
Skip WilsonSkip Wilson
Operations Manager at Wilson LogisticsOperations Manager at Wilson Logistics