MARVIN ROSA GUADALUPE
BAYAMON
Summary
Dynamic person, experience in customer service, I have good dynamics in understanding with customers, Good to work under pressure, computer experience, good behavior working in a team, experience in banking, car sales, exel, microsof word
Person who likes to learn and with a lot of effort
Overview
5
5
years of professional experience
Work History
CLARO EMPRESAS
SALE EXECUTIVE
01.2022 - 11.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
ORIENTAL BANK
CALL CENTER, RETAIL CHANNEL
08.2020 - 09.2021
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Legal Assistant
Rodriguez Fernandez Law Office
03.2020 - 08.2020
- Debt collector remotely taking calls from lawyers.
- Explaining laws for consumers.
- Finishing payment arrangements closing deals on lost money account.
Sales Executive
AUTO LOI L.L.C
01.2016 - 01.2017
- Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins, responding to inquiries, recommending sales campaigns and promotions.
- Demonstrate automobiles by explaining characteristics, capabilities, and features, taking drives, explaining warranties and services.
- Close sales by overcoming objections; asking for sales; negotiating price, completing sales or purchase contracts, explaining provisions, explaining and offering warranties, services, and financing, collects payments, delivers automobile.
Sales Executive
Liberty Cablevision
01.2011 - 01.2013
- Achieved consistent monthly sales goals (quota) Excellent interpersonal, communication and relationship-building skills.
- Listen attentively, communicate persuasively and follow through diligently.
- Complaint handling Sales Reports and Correspondence.
Education
Associate of Arts - Photographic, Film, And Video Technology
CCAT
BAYAMON PR04.2024
BA - Computer Sciences
Caribbean University
2011
Skills
- Decision Making
- Case Summaries
- Ability to serve and dispose of the customer
- Microsoft Word
- Microsoft Exel
- Excellent Communication
- Flexible and Adaptable
Timeline
CLARO EMPRESAS
SALE EXECUTIVE
01.2022 - 11.2022
ORIENTAL BANK
CALL CENTER, RETAIL CHANNEL
08.2020 - 09.2021
Legal Assistant
Rodriguez Fernandez Law Office
03.2020 - 08.2020
Sales Executive
AUTO LOI L.L.C
01.2016 - 01.2017
Sales Executive
Liberty Cablevision
01.2011 - 01.2013
Associate of Arts - Photographic, Film, And Video Technology
CCAT
BA - Computer Sciences
Caribbean University
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