Mary Santana
Camuy
Summary
Dedicated babysitter with a strong work ethic at Person, skilled in creating engaging and educational environments. Demonstrated patience and empathy while fostering child development through storytelling and interactive play. Ensured safety and cleanliness, building trust with families and enhancing communication skills, resulting in lasting relationships and referrals.
Professional caregiver with a keen ability to provide nurturing and attentive care. Proven track record of maintaining a safe and engaging environment for children, with a strong emphasis on teamwork and adaptability. Skilled in implementing educational activities, ensuring proper nutrition, and managing daily routines efficiently. Dependable and responsive to diverse needs, fostering trust and positive relationships with both children and parents.
Overview
28
28
years of professional experience
Work History
Babysitter
Person
02.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
Bilingual Customer Service Representative
Armour Insurance Professionals
04.1997 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
- Provided language translation services for customer service inquiries.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
BBA - Business Administration / HealthCare Management
American InterContinental University
Chandler, AZ United States12-2024
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Following directions
- Critical thinking
- Reliability and punctuality
- Maintaining safe environment
- Attention to detail
- Adaptability and resilience
- Active listening
- Housekeeping
- Customer service
- Fluent bilingualism
- Customer support
- Data entry
- Call center experience
- Payment processing
Languages
Spanish
Advanced (C1)
Timeline
Babysitter
Person
02.2021 - Current
Bilingual Customer Service Representative
Armour Insurance Professionals
04.1997 - 06.2017
BBA - Business Administration / HealthCare Management
American InterContinental University
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