MARYSOL SANTIAGO CAMPAGNE
VEGA BAJA
Summary
Results-driven operations manager with expertise in staff training, process improvements, and cross-functional team coordination. Proven track record in enhancing efficiency and profitability through strategic planning and budget management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager Director
MEGA PETROLEUM
11.2022 - Current
- Led strategic planning initiatives to enhance operational efficiency and profitability.
- Managed cross-functional teams to drive project execution and meet organizational goals.
- Developed and implemented process improvements resulting in streamlined workflows.
- Oversaw budget management, ensuring alignment with financial objectives and resource allocation.
- Fostered a culture of safety and compliance across all operational areas.
- Mentored team members, enhancing professional development and performance outcomes.
- Analyzed market trends to inform business strategy and competitive positioning.
Bartender
Metropol Restaurant
10.2017 - 10.2024
- Crafted innovative cocktails tailored to customer preferences, enhancing guest satisfaction and repeat business.
- Managed bar inventory efficiently, reducing waste and ensuring availability of popular ingredients.
- Trained new bartenders on beverage preparation techniques and customer service standards to maintain quality.
- Developed seasonal drink menus, incorporating local flavors to attract diverse clientele and increase sales.
- Implemented streamlined ordering processes, improving speed of service during peak hours.
- Led bar team in delivering exceptional service, fostering a collaborative and positive work environment.
- Mentored junior staff on mixology skills and customer interaction, promoting professional growth within the team.
- Analyzed customer feedback to refine drink offerings and enhance overall dining experience at Metropol Restaurant.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Manager's Assistant
IHOP
01.2010 - 09.2015
- Supported managers in daily operations, ensuring efficient workflow and adherence to company standards.
- Coordinated staff schedules, optimizing labor resources for peak service times.
- Assisted in training new employees, fostering a collaborative team environment and enhancing service quality.
- Managed inventory levels, streamlining ordering processes to reduce waste and maintain stock availability.
Education
ASSOCIATE - Criminal Justice
AMERICAN UNIVERSITY
BAYAMON05-2004
Skills
- Staff training and development
- Operations management
- Cross-functional team coordination
- Organizational development
- FOOD SAFETY CERTIFICATE
- GOVERMENT OF PUERTO RICO CERTIFICATE TAS OPERATOR
- Sales management
- Lead generation
- Salesforce management
- Complex Problem-solving
- Emergency response
- Marketing
- Task delegation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 80 staff members.
Certification
- Certified OPERADOR SISTEMA TAS
- FOOD SAFETY
- MANEJO EMERGENCIAS [Company Name] - [Timeframe]
- NARCAN CERTIFIED EMERGENCY
Timeline
Manager Director
MEGA PETROLEUM
11.2022 - Current
Bartender
Metropol Restaurant
10.2017 - 10.2024
Manager's Assistant
IHOP
01.2010 - 09.2015
ASSOCIATE - Criminal Justice
AMERICAN UNIVERSITY