Mathew Figueroa Figueroa
Fajardo
Summary
Hardworking, passionate, and focused Seaman, First Mate, with 3 years of experience. Committed to comprehensive ship and boat maintenance with extensive knowledge of emergency and safety protocols. Very aware of how crucial customer service is in any area of work. I take a lot pride in great customer service and building a good rapport with clients,
Overview
5
5
years of professional experience
1
1
Certification
Work History
First Mate
The Salty Dog
01.2021 - 09.2023
- Bartender underway.
- Manned small boats and winches and performed minor repairs and maintenance work to keep vessels in service.
- Trained crew in the proper use of all equipment, which improved crew efficiency and productivity.
- Communicated instructions for the passengers to clearly and concisely to promote comprehension of activities.
- Took responsibility for ship operations in cases of injury or illness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Organized and loaded ship storage and equipment.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Have a look out to 40+ passengers aboard.
Bakery Worker
Villa Marina Bakery
05.2018 - 01.2021
- Monitored counter and display inventory by replacing stock and requesting new products from the kitchen to keep areas well-stocked for maximum sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Maintained a tidy and organized work area to comply with cleanliness standards.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in the store.
- Developed strong rapport with customers and created a positive impression of the business.
- Maintained cleanliness and hygiene in bakery premises.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
Education
No Degree - Comercio Internacional
Universidad De Puerto Rico Humacao
Humacao, Puerto RicoAssociate of Arts - Master Captain/Mate 100Tons
Maritime Profesional Training
Fort Lauderdale, FloridaHigh School Diploma -
Vocacional Ana Delia Flores
Fajardo, Puerto RicoSkills
- Public speaking
- USCG Regulations
- Ship Maintenance and Security
- Emergency Equipment Knowledge
- Maritime Rescue Operations
- Problem Analysis
- Organized
- Customer Service
- Quick learner
- On-time
- English and Spanish Expertise
- Multitasking Abilities
Certification
- 100 ton master certificate
- First Aid/CPR certified
- Towing certificate
Timeline
First Mate
The Salty Dog
01.2021 - 09.2023
Bakery Worker
Villa Marina Bakery
05.2018 - 01.2021
No Degree - Comercio Internacional
Universidad De Puerto Rico Humacao
Associate of Arts - Master Captain/Mate 100Tons
Maritime Profesional Training
High School Diploma -
Vocacional Ana Delia Flores
- 100 ton master certificate
- First Aid/CPR certified
- Towing certificate
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