Matthew Almodovar Morales
Trujillo Alto
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Teller
Firstbank
San Juan
10.2022 - Current
- Executed various financial transactions including mortgages, utility services, and loan settlements.
- Ensured the security of customer funds and checks.
- Achieved all banking goals.
- Implemented strategies to optimize account performance.
Call Center Representative
UAGM
San Juan
03.2021 - 10.2022
- Handled incoming calls from students and processed course change requests
- Course orientation.
- Performed campaign and graduation phone calls.
Call Center Representative
Triple S
San Juan
09.2020 - 03.2021
- Address and resolve member concerns and conflicts
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Consult with supervisor and/or provider as needed
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information, confirming Insurance
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication by reporting problems
- Performs any additional essential functions assigned by their supervisors
- Participate in all assigned meetings, staff development, and training as required
Call Center Representative
MCS
SAN JUAN
07.2019 - 05.2020
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information, confirming Insurance
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplish organization mission by completing related results as needed
Education
BBA - Management Information Systems
UAGM
SAN JUAN05-2024
Associate of Applied Business - Business Administration
UAGM
SAN JUAN05-2019
Skills
- Cash Handling
- Regulatory Compliance
- Drawer balancing
- Friendly
- Bilingual in [English]
- Excellent communication skills
- Customer Service
- Microsoft Office
Timeline
Teller
Firstbank
10.2022 - Current
Call Center Representative
UAGM
03.2021 - 10.2022
Call Center Representative
Triple S
09.2020 - 03.2021
Call Center Representative
MCS
07.2019 - 05.2020
BBA - Management Information Systems
UAGM
Associate of Applied Business - Business Administration
UAGM
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