Matthew Lunceford Firme
Luquillo
Summary
Organized and people-oriented leader with extensive customer relations experience and a proven ability to solve complex problems. Skilled in strategic planning, financial management, and implementing initiatives that improve profitability and operational efficiency.
Overview
4
4
years of professional experience
Work History
Tour Owner & Operations Coordinator
Yunque Your Way Excursions
03.2025 - 12.2025
- Achieved 5-star average rating from over 250 guests by designing memorable, customized tours that blended local culture, history, and nature.
- Increased tour bookings significantly from monthly to weekly through effective marketing strategies and referrals.
- Oversaw scheduling, budgeting, and partnerships with local officials and venues.
Financial Secretary and Humanitarian Services Worker and Leader
The Church of Jesus Christ of Latter Day Saints
11.2022 - 02.2025
- Delivered personalized training sessions for humanitarian workers across Mexico and Puerto Rico.
- Achieved native fluency in Spanish, enhancing communication and relationships with local communities.
- Facilitated effective fund distribution and missionary housing for over 200 volunteers in Monterrey.
Assistant Property Manager
Las Tres Tortugas
07.2021 - 11.2022
- Oversaw bookings and guest inquiries with a rapid response time, optimizing occupancy rates and customer satisfaction.
- Coordinated seamless guest transitions and maintained high property standards through effective communication with a professional cleaning team.
- Ensured smooth guest experiences by serving as primary on-call contact for maintenance issues, handling repairs related to plumbing, electrical, and other urgent concerns.
Education
High School Diploma -
Cedar Valley High School
Eagle Mountain, Utah05.2021
Associates Degree - Science University Studies
Utah Valley University
Orem, Utah04.2021
Skills
- Strong interpersonal skills
- Engaging presentation skills
- Entrepreneurial operations oversight
- Customer service expertise
- Fluent in Spanish and English
- Problem solving
- Flexible in changing environments
- Financial record management
- Proficient in MS Office Suite
Timeline
Tour Owner & Operations Coordinator
Yunque Your Way Excursions
03.2025 - 12.2025
Financial Secretary and Humanitarian Services Worker and Leader
The Church of Jesus Christ of Latter Day Saints
11.2022 - 02.2025
Assistant Property Manager
Las Tres Tortugas
07.2021 - 11.2022
High School Diploma -
Cedar Valley High School
Associates Degree - Science University Studies
Utah Valley University