Matthew Lunceford Firme
Luquillo
Summary
Organized and people-oriented leader with extensive customer relations experience and a proven ability to solve complex problems. Skilled in strategic planning, financial management, and implementing initiatives that improve profitability and operational efficiency.
Overview
4
4
years of professional experience
Work History
Tour Owner & Operations Coordinator
Yunque Your Way Excursions
Luquillo, Puerto Rico
03.2025 - 12.2025
- Achieved 5-star average rating from over 250 guests by designing memorable, customized tours that blended local culture, history, and nature.
- Increased tour bookings significantly from monthly to weekly through effective marketing strategies and referrals.
- Oversaw scheduling, budgeting, and partnerships with local officials and venues.
Financial Secretary and Humanitarian Services Worker and Leader
The Church of Jesus Christ of Latter Day Saints
Monterrey, Mexico and Puerto Rico
11.2022 - 02.2025
- Delivered personalized training sessions for humanitarian workers across Mexico and Puerto Rico.
- Achieved native fluency in Spanish, enhancing communication and relationships with local communities.
- Facilitated effective fund distribution and missionary housing for over 200 volunteers in Monterrey.
Assistant Property Manager
Las Tres Tortugas
Luquillo, Puerto Rico
07.2021 - 11.2022
- Oversaw bookings and guest inquiries with a rapid response time, optimizing occupancy rates and customer satisfaction.
- Coordinated seamless guest transitions and maintained high property standards through effective communication with a professional cleaning team.
- Ensured smooth guest experiences by serving as primary on-call contact for maintenance issues, handling repairs related to plumbing, electrical, and other urgent concerns.
Education
High School Diploma -
Cedar Valley High School
Eagle Mountain, Utah05.2021
Associates Degree - Science University Studies
Utah Valley University
Orem, Utah04.2021
Skills
- Strong interpersonal skills
- Engaging presentation skills
- Entrepreneurial operations oversight
- Customer service expertise
- Fluent in Spanish and English
- Problem solving
- Flexible in changing environments
- Financial record management
- Proficient in MS Office Suite
Timeline
Tour Owner & Operations Coordinator
Yunque Your Way Excursions
03.2025 - 12.2025
Financial Secretary and Humanitarian Services Worker and Leader
The Church of Jesus Christ of Latter Day Saints
11.2022 - 02.2025
Assistant Property Manager
Las Tres Tortugas
07.2021 - 11.2022
High School Diploma -
Cedar Valley High School
Associates Degree - Science University Studies
Utah Valley University