Matthew Rivera Diaz
San Juan
Summary
Honest, responsible, and detail-oriented professional with experience in both hospitality and financial analysis. Skilled in customer service, cash handling, and team collaboration through several years in the restaurant industry, consistently recognized for reliability and integrity in fast-paced environments. Recently expanded expertise into finance through academic training and an internship, where I assisted with financial reporting, variance analysis, budgeting, and data modeling. Proficient in Excel, reporting tools, and research, with strong analytical and communication skills. Trusted team player with the ability to manage competing priorities, solve problems quickly, and deliver accurate results under pressure. Eager to leverage a unique combination of financial knowledge, customer-facing experience, and a commitment to accountability in a finance-driven role.
Overview
5
5
years of professional experience
Work History
Financial Analyst Intern
Summit Financial
05.2025 - 08.2025
- Build Excel models to analyze trends, identify cost-saving opportunities, and evaluate KPIs.
- Supported the month-end close process through reconciliations and review of financial statements.
- Created presentations and financial summaries for management and client meetings.
- Monitored expenses to ensure adherence to budget guidelines and company policy.
- Assisted with audit preparation, process improvements, and ad hoc financial projects.
Server Trainer
Texas Roadhouse Restaurant PR
07.2024 - 05.2025
- Managed dining area flow, facilitating efficient table turnover and optimizing guest seating arrangements.
- Trained new staff on menu offerings, service protocols, and best practices for enhancing guest experience.
- Developed strong rapport with regular patrons, encouraging loyalty through personalized service and attention to detail.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Lead training sessions to enhance server performance and customer service skills.
Server
Wichita Country Club
10.2023 - 04.2024
- Entered orders into the computer system to coordinate with kitchen staff.
- Listened to guest needs and responded promptly to personalized service.
- Supported bussers with table-cleaning during high-volume shifts.
- Accommodated to efficiently perform highly difficult guest needs to prompt excellent service.
Restaurant Front of House Manager
A&M Restaurant Magnament- Oak&Pie
09.2022 - 03.2024
- Kept restaurant operating properly by enforcing healthy code standards and staying on top of daily checklists.
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs.
- Contributed to business financial management and recordkeeping by consistently tracking employees' time and other costs.
- Facilitated communication between kitchen staff, servers, bartenders, and hostesses during busy shifts.
- Formulated sales strategies for FOH team and recommended strategies for product rotation, purchasing and pricing of liquor beverages.
- Monitored cash handling practices, ensuring accuracy and security.
- Assisted in menu development by providing feedback on popular dishes and customer preferences.
- Supervised opening and closing procedures of restaurant.
- Participated in hiring decisions for new front-of-house staff members.
- Organized team meetings to discuss menu changes or upcoming events.
- Monitored liquor costs and adjusted employees' techniques to reduce use.
- Negotiated with suppliers to provide food and supplies.
- Scheduled staff working hours to cover all designated shifts.
Server
A&M Restaurant Management- 6S Steakhouse
08.2020 - 03.2024
- Explained details for new menu items and daily specials.
- Informed customers of ingredients and allergens to support sensible menu choices.
- Adhered to local health code regulations by regularly washing hands and sanitizing surfaces throughout shift.
- Satisfied customers with fast, friendly food service.
- Kept dining areas presentable and customer-ready, quickly handling spills, and resetting tables.
Hostess
A&M Restaurant Magnament- Oak&Pie
08.2020 - 03.2024
- Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs.
- Reset tables quickly to achieve optimum turnaround times.
- Monitored dining area to track seating availability, service, and occupancy.
Bartender
A&M Restaurant Magnament- Stearman Bar& Grill
11.2022 - 01.2024
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.
- Recommended current products and limited promotions to upsell beverage orders.
- Checked identification before serving alcohol to comply with state and federal laws.
- Engaged guests with a friendly conversation to build bar loyalty and encourage repeat business.
- Balanced efficiency with exceptional service to manage guests in a high-volume environment.
- Used proper pour methods to reduce waste and spills.
Banker Teller Internship
Commerce Bank
07.2023 - 12.2023
- Boosted sales of loan products by offering services to new and established customers.
- Created customized packages for customers based on financial targets and current capabilities.
- Utilized multiple software programs for data entry, account management, document preparation, and reporting purposes.
Education
Bachelor of Science - Business
University of Kansas
Kansas05-2026
Skills
- Customer Service
- Cash Handling Accuracy
- Sales experience
- Leadership qualities
- Written Communication
- Organizational Skills
- Multitasking
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Financial Analyst Intern
Summit Financial
05.2025 - 08.2025
Server Trainer
Texas Roadhouse Restaurant PR
07.2024 - 05.2025
Server
Wichita Country Club
10.2023 - 04.2024
Banker Teller Internship
Commerce Bank
07.2023 - 12.2023
Bartender
A&M Restaurant Magnament- Stearman Bar& Grill
11.2022 - 01.2024
Restaurant Front of House Manager
A&M Restaurant Magnament- Oak&Pie
09.2022 - 03.2024
Server
A&M Restaurant Management- 6S Steakhouse
08.2020 - 03.2024
Hostess
A&M Restaurant Magnament- Oak&Pie
08.2020 - 03.2024
Bachelor of Science - Business
University of Kansas
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