Matthew Van Swearingen
Cidra
Summary
Dispatch Agent with proven expertise in logistics and customer service at MTM Health. Successfully reduced errors in operations through meticulous document verification and enhanced communication. Skilled in route planning and problem-solving, fostering collaboration to resolve complex challenges while maintaining high customer satisfaction. Committed to operational excellence and team success.
Overview
7
7
years of professional experience
Work History
Dispatch Agent
MTM Health
04.2024 - Current
- Ensured compliance with federal regulations governing transportation safety, hazardous materials handling, and driver qualifications at all times.
- Reduced errors in logistics operations by meticulously verifying shipping documents before processing orders.
- Streamlined communication between dispatch, drivers, and customers for timely updates on Transportation status.
- Enhanced customer satisfaction by resolving issues promptly and providing accurate information on transportation.
- Collaborated with cross-functional teams to resolve complex logistical challenges, ensuring seamless operations.
- Effectively managed driver schedules to prevent fatigue while adhering to strict deadlines for deliveries or pickups.
- Provided after-hours support when needed, showcasing flexibility and commitment towards achieving operational excellence.
- Trained new dispatch agents to ensure adherence to company protocols and standard operating procedures.
Delivery Crew Lead
Wood World Furniture
08.2020 - 03.2024
- Ensured order accuracy and quality by double-checking items before delivery.
- Adhered to company policies and procedures regarding vehicle operation and customer interaction.
- Participated in regular training sessions to stay up-to-date on best practices for efficient delivery services.
- Resolved customer complaints professionally, working towards satisfactory solutions for both parties involved.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Line Cook
Panda Express
09.2018 - 08.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Rober Hunger Prep Highschool
Orlando FL06-2009
Skills
- Dispatch software
- Route planning
- Geographical expertise
- Scheduling expertise
- Verifying coverage
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Active listening
- Verbal and written communication
- Dispatch coordination
Timeline
Dispatch Agent
MTM Health
04.2024 - Current
Delivery Crew Lead
Wood World Furniture
08.2020 - 03.2024
Line Cook
Panda Express
09.2018 - 08.2020
High School Diploma -
Rober Hunger Prep Highschool
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