Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mayelin Rubio Echevarría

San Juan

Summary


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.


Overview

32
32
years of professional experience

Work History

Document Specialist - Economic Recovery -SBF

Tidal Basin Caribe , LLC
08.2023 - Current
  • Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
  • Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
  • Collecting all documents, associating them with the case, and validating that the use of funds complies with the program guidelines.
  • Serves as the primary point of contact for applicants, offering support and ensuring timely progression through all stages of the recovery funding process.
  • Participate in staff meetings, training sessions, and briefings to remain informed on program policies, disaster declarations, and funding guidelines.

Document Specialist -FDEM /Florida NCS

Tidal Basin Caribe , LLC
10.2024 - 11.2024
  • Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
  • Contact individuals affected by Hurricanes Helene and Milton to request the necessary documentation in order to provide them with shelter assistance.
  • Maintain up-to-date contact information in their application to allow for proper follow-up
  • Attend meetings and training sessions to remain current on all necessary information required for each application.

Case Manager – CBDG-DR R3, MIT

ICF
02.2023 - 07.2023
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Review submitted applications to ensure compliance with program guidelines and policies.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Document Specialist Small Business Finance (SBF)

Tidal Basin Caribe, LLC
05.2021 - 01.2023
  • Conduct one-on-one sessions with applicants to complete intake forms and applications, assessing their unmet needs and ensuring a clear understanding of program requirements.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.

Customer Service /Cruise Specialist

Travel Planners & Mi Crucero
01.2017 - 01.2021
  • Organized group bookings, managing logistics and coordinating with multiple parties for seamless travel arrangements.
  • Conducted thorough research on cruise destinations and itineraries to provide accurate information and recommendations to clients.
  • Exceeded personal sales targets consistently by effectively matching clients with suitable cruise options.


Cruise Specialist

First Class Services
01.2005 - 01.2017
  • Collaborated with team members to develop innovative marketing strategies for promoting cruise packages.
  • Exceeded personal sales targets consistently by effectively matching clients with suitable cruise options.
  • Attended industry events and participated in educational opportunities to continually expand expertise in the cruise market.

Support Service Supervisor

American Eagle Airlines
01.1994 - 01.2004
  • Manage a staff consisting of 70 employees.
  • Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
  • Optimized resource allocation by assessing workload distribution regularly and adjusting staffing levels as necessary.
  • Maintained detailed records of all support activities, ensuring transparency and accountability across the department.

Operation Department Manager

American Eagle Airlines
01.1994 - 01.2004
  • Manage a staff consisting of 25 employees.
  • Responsible to compliance with all FAA and Corporate Safety and Operational procedures.
  • Responsible for keeping flight schedules on time and, in the event of any issues such as equipment maintenance, taking immediate action to make the necessary adjustments.
  • Generate daily reports on operational performance, including input from departments such as passenger services and ramp operations

Education

Business administration -

Interamerican University of Puerto Rico
San Juan, Puerto Rico
01.1993

Skills

  • Multitasking efficiency
  • Recordkeeping skills
  • Teamwork and collaboration
  • Customer service
  • Interpersonal skills
  • Task prioritization
  • Problem-solving abilities
  • Excellent communication

Additional Information

Computer Skills
  • Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
  • Experience with CRM systems: Salesforce, Canopy System
Languages
  • English – Fluent (written and spoken)
  • Spanish – Native (written and spoken)
  • Fully bilingual – able to communicate professionally and effectively in both languages

Timeline

Document Specialist -FDEM /Florida NCS

Tidal Basin Caribe , LLC
10.2024 - 11.2024

Document Specialist - Economic Recovery -SBF

Tidal Basin Caribe , LLC
08.2023 - Current

Case Manager – CBDG-DR R3, MIT

ICF
02.2023 - 07.2023

Document Specialist Small Business Finance (SBF)

Tidal Basin Caribe, LLC
05.2021 - 01.2023

Customer Service /Cruise Specialist

Travel Planners & Mi Crucero
01.2017 - 01.2021

Cruise Specialist

First Class Services
01.2005 - 01.2017

Support Service Supervisor

American Eagle Airlines
01.1994 - 01.2004

Operation Department Manager

American Eagle Airlines
01.1994 - 01.2004

Business administration -

Interamerican University of Puerto Rico

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Mayelin Rubio Echevarría