Mayleen Rivera
Manati
Summary
Vigilant professional in the field of gambling surveillance and investigation, known for high productivity and efficient task completion. Possess specialized skills in video surveillance operation, fraud detection, and regulatory compliance. Excel in critical thinking, observation, and communication, ensuring seamless operation and integrity within gaming environments.
Overview
14
14
years of professional experience
Work History
Surveillance Supervisor
Blue Dolphin Casino Dorado
Dorado
12.2023 - Current
- Analyzed footage for suspicious activities and reported findings to management.
- Developed training programs for new surveillance personnel, including teaching proper protocols and procedures.
- Created reports detailing any discrepancies found in surveillance footage or employee activities.
- Responsible for supervising the surveillance staff and monitoring all gaming activity.
- Reviewed video surveillance footage to identify individuals and support investigations.
Surveillance Agent
Foxwoods
Misma Verde
11.2021 - 08.2023
- Monitored surveillance feeds for suspicious activities across the casino floor.
- Investigated calls and complaints involving card counters, game cheaters, and wrongly paid losing hands.
Casino Croupier
Casino Atlantico Manati
Manati
02.2014 - 03.2021
- Demonstrated proficiency in dealing poker, blackjack, baccarat, roulette and other casino table games.
- Inspected cards and dice for any irregularities or damage prior to use in game play.
- Performed daily opening and closing duties including balancing tables' bankrolls at end of shift.
Mortuary Affairs Specialist
Army Reserve Aguadilla
Aguadilla
10.2011 - 06.2019
- Oversaw filing of legal documents.
- Completed and filed all necessary legal documentation quickly and accurately.
- Prepared, maintained and tracked all Mortuary Affairs personnel records.
Military Police Soldier
Army Reserve
Guaynabo
04.2014 - 12.2017
- Investigated criminal activities, collected evidence, and prepared detailed reports for military prosecutors.
- Responded to emergency calls for service, providing immediate assistance and coordinating with other emergency response teams as necessary.
Education
Some College - Biology
Inter American University of Puerto Rico
Arecibo, PRSkills
- Surveillance operations
- Video analysis
- Incident reporting
- Team leadership
- Safety protocols
- Dealer training
- Knowledge of Gaming Regulations
- Knowledge of Body Language
- CCTV Camera Technicalities
- Security training
- Incident investigation
- Attention to detail
- Security protocols
- Data analysis
- Risk assessment
- Employee training
- Customer service
Languages
Spanish
Upper Intermediate
B2
English
Elementary
A2
Timeline
Surveillance Supervisor
Blue Dolphin Casino Dorado
12.2023 - Current
Surveillance Agent
Foxwoods
11.2021 - 08.2023
Military Police Soldier
Army Reserve
04.2014 - 12.2017
Casino Croupier
Casino Atlantico Manati
02.2014 - 03.2021
Mortuary Affairs Specialist
Army Reserve Aguadilla
10.2011 - 06.2019
Some College - Biology
Inter American University of Puerto Rico