MAYRA C. MONTALVO LÓPEZ
Ponce
Summary
Bilingual professional with a Bachelor's degree in Business Administration and proven experience in administrative support and customer service. Demonstrated ability to enhance organizational efficiency and improve client satisfaction through effective communication and problem-solving skills. Proficient in utilizing technology to streamline processes and support team objectives. Seeking to leverage skills in a dynamic and challenging environment.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Cook
Food Truck Spot
Ponce
07.2025 - 01.2026
- Prepared diverse menu items following established recipes and presentation standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in inventory management by tracking stock levels and placing supply orders.
- Trained new kitchen staff on proper cooking techniques and safety protocols.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided promptly, to ensure satisfaction and loyalty.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
Waitress/Supervisor
1929 Cocktail Bar
Juana Díaz
01.2024 - 10.2024
- Delivered exceptional customer service, fostering a welcoming atmosphere to enhance guest satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Managed daily phone inquiries regarding reservations and operations.
- Managed daily the opening and closing procedures.
- Coordinated event planning and execution, collaborating with team members for seamless guest experiences.
- Oversaw inventory management, updating stock levels and facilitating timely replenishment of essential materials.
- Maintained cleanliness and organization of facility areas, promoting safety and comfort for guests and staff.
- Reported safety hazards and property damages to management, contributing to a secure environment.
- Managed customer orders efficiently using POS systems for accurate transactions.
- Assisted in training new staff on menu items and service standards, and supervised the waitressing team.
- Assisted bartenders with drink preparation and service during busy shifts, while keeping bar supplies stocked and organized for smooth operations.
- Assisted chefs in food preparation and cooking tasks during busy service hours.
Waitress/Barista
Café Lucero
Ponce
03.2023 - 09.2023
- Delivered exceptional customer service by efficiently managing table service, taking and processing orders, and preparing various types of beverages.
- Provided detailed menu information and personalized recommendations to enhance dining experiences.
- Managed cash register operations, ensuring accurate transaction processing and handling of payments.
- Maintained cleanliness and organization of facility, including dining and common areas.
Internship in Tourism
PONCE TOURISM PROMOTION OFFICE
Ponce Municipality
02.2023 - 05.2023
- Completed an internship as part of the academic requirement for the Bachelor's degree in Business Administration, with the 'Visit Ponce' tourism office.
- Represented the Pontifical Catholic University in a meeting with the Ponce Tourism Office, collaborating on tourism initiatives and local promotion.
- Assisted in developing and managing projects aimed at promoting tourism and cultural events in Ponce by conducting research, coordinating activities, and collaborating with various departments through meetings and travel to ensure effective project planning and execution.
- Performed administrative tasks, including maintaining records, organizing documentation, handling phone queries, and supporting day-to-day office operations.
- Worked at the "Parque de Bombas" museum, welcoming and sharing detailed information about the museum's foundation and significance.
Waitress
Coffee House, Fox Delicias
Ponce
03.2021 - 11.2021
- Provided excellent customer service by efficiently waiting tables and handled in-store, online and phone orders, and always ensuring a welcoming atmosphere.
- Managed the cash register, processed payments accurately, and handled cash and card transactions with attention to detail.
- Assisted in the drive-thru service, ensuring quick and accurate order fulfillment while maintaining excellent customer service standards.
- Maintained the cleanliness and organization of the facility, including dining areas, common areas and service stations, to ensure a pleasant and hygienic environment for all guests. Handled and transported heavy disposable boxes, trash cans and trash bags in and out of the facility, maintaining cleanliness and safety standards.
Tour Guide
Caribe Tours
Ponce
01.2019 - 12.2020
- Conducted research to develop and deliver informative, engaging tours that enriched tourist experiences.
- Organized and led excursions, ensuring seamless operations and enjoyment for participants.
- Provided valuable insights into local culture and attractions during tours.
- Served as translator and interpreter, facilitating clear communication for international tourists.
- Adhered to company security protocols, ensuring safety for guests and staff.
Tourism Assistance
ROYAL CARIBBEAN, VOYAGER OF THE SEAS & SERENADE OF THE SEAS
Ponce
01.2018 - 12.2018
- Welcomed cruise passengers at the Ponce Port as part of the academic requirements for the Bachelor's degree in Business Administration, providing information and assistance upon arrival.
- Represented the Pontifical Catholic University of Ponce in meetings with the Ponce Tourism Office, collaborating on tourism initiatives and local promotion.
- Assisted tourists by offering translation and interpretation services for effective communication.
- Guided lost tourists, recommending local attractions and places to enjoy during their stay in Ponce.
Education
BBA - Touristic Entrepreneurship
PONTIFICAL CATHOLIC UNIVERSITY
Ponce, Puerto Rico06.2023
Skills
- Adaptability
- Problem solving
- Communication skills
- Interpersonal relations
- Customer service
- Customer relationship management
- Time management
- Inventory control
- Team collaboration
- Staff training
- Food safety compliance
- Food quality assurance
- Food preparation
- POS systems
- Microsoft Office 365
- Google Workspace
- Translation tools
- Video conferencing tools
Languages
Spanish
Native
Native
English
Advanced (C1)
C1
Certification
Serv Safe Food Handler
Timeline
Cook
Food Truck Spot
07.2025 - 01.2026
Waitress/Supervisor
1929 Cocktail Bar
01.2024 - 10.2024
Waitress/Barista
Café Lucero
03.2023 - 09.2023
Internship in Tourism
PONCE TOURISM PROMOTION OFFICE
02.2023 - 05.2023
Waitress
Coffee House, Fox Delicias
03.2021 - 11.2021
Tour Guide
Caribe Tours
01.2019 - 12.2020
Tourism Assistance
ROYAL CARIBBEAN, VOYAGER OF THE SEAS & SERENADE OF THE SEAS
01.2018 - 12.2018
BBA - Touristic Entrepreneurship
PONTIFICAL CATHOLIC UNIVERSITY