Mayra Rivera Pacheco
San Juan
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
5
5
years of professional experience
2013
2013
years of post-secondary education
Work History
Medical Assistant/Receptionist
Veo Veo
San Sebastian, PR
05.2024 - Current
- Assisted patients with check-in process and verified insurance information.
- Scheduled appointments and managed daily office calendar for efficient operations.
- Handled incoming calls, providing information and directing inquiries appropriately.
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
- Maintained patient records accurately using electronic health record systems.
- Collaborated with medical staff to ensure smooth patient flow during visits.
- Educated patients on procedures, services, and office policies effectively.
Medical assistant/Patient Care Coordinator
ENT and Allergy Associates of South Florida
West Palm Beach, Florida
01.2021 - 03.2024
- Scheduled appointments and sent out appointment reminders to patients
- for upcoming office visits.
- Spoke to patients upon arrival to determine if personal data or insurance
- information had changed.
- Restocked unit frequently with necessary medical supplies.
- Kept instruments and equipment clean and sanitized.
- Collected biological specimens and packaged for laboratory transport to
- complete diagnostic tests.
- Secured confidentiality of health forms in compliance with HIPAA.
- Interviewed and engaged patients to obtain medical history, chief
- complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assist providers in exam rooms for procedures as needed.
- Prepare exam and treatment rooms with necessary instruments for patient.
Front Desk Representative
Prime Md
West Palm Beach, Florida
05.2020 - 01.2021
- Answered multi-line phone system and managed calls by routing to proper
- extensions or taking messages.
- Prepared daily shift close reports and balanced cash register to accurately
- reflect transactions.
- Greets patients and assists patients in a prompt, courteous and professional
- manner.
- Responsible for retrieving and scanning in form of ID and insurance cards.
- Responsible for making sure that all paperwork is competed.
- Insurance Verification.
- Schedule appointments according to office scheduling policies.
- Check in and check out patients in a timely manner.
- Collect co-pays, deductibles and co insurances according to insurance plan.
Education
Diploma - Medical Assistant
Medical Institute of Palm Beach
West Palm Beach, Puerto Rico 10.2018 - 11.2019
Associate of Science - Nursing
EDP University of Puerto Rico
Hayo Rey, Puerto Rico 09.2008 - 03.2012
Manuel Mendez Liciaga
San Sebastian , Puerto RicoSkills
- Organized and Efficient
- Resolving Problems
- Organized and Detail-Oriented
- Communicating to Patients and Families
- Explaining Policy and Procedures
- Verbal and Written Communication
- Helpful and Service-Oriented
- Patient Confidentiality and Data Security
- Registration and Scheduling
- Medical Terminology
- Patient Registration
- Bilingual Spanish and English
- Punctual and Hardworking
- Time Management and Prioritization
- Outbound Calling
Timeline
Medical Assistant/Receptionist
Veo Veo
05.2024 - Current
Medical assistant/Patient Care Coordinator
ENT and Allergy Associates of South Florida
01.2021 - 03.2024
Front Desk Representative
Prime Md
05.2020 - 01.2021
Diploma - Medical Assistant
Medical Institute of Palm Beach
10.2018 - 11.2019
Associate of Science - Nursing
EDP University of Puerto Rico
09.2008 - 03.2012
Manuel Mendez Liciaga