Mayra D. Rodríguez
San Juan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Waitress and Hostess
Denko
06.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Waitress and Hostess
1950 Puertorican Cuisine
11.2018 - 06.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Cashier and Customer Service
Kmart
10.2018 - 02.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Internship Student
Néstor Reyes Inc.
03.2018 - 05.2018
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Master of Business Administration - Supply Chain And Logistic
Ana G. Méndez University
Metro Orlando Campus04.2025
Bachelor of Administrative Studies - International Business
University of Puerto Rico
Humacao 05.2018
Skills
Effective communication
Teamwork
Digital literacy
Attention to detail
Adaptability
Work ethic
Accomplishments
(2016-2017) Secretary of Asociación Universitaria de Estudiantes de Comercio Internacional
(2017-2018) President of Asociación Universitaria de Estudiantes de Comercio Internacional
(2016-2018) Member of Comité de Capítulos Universitarios de la Cámara de Comercio de Puerto Rico
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Waitress and Hostess
Denko
06.2022 - Current
Waitress and Hostess
1950 Puertorican Cuisine
11.2018 - 06.2022
Cashier and Customer Service
Kmart
10.2018 - 02.2019
Internship Student
Néstor Reyes Inc.
03.2018 - 05.2018
Master of Business Administration - Supply Chain And Logistic
Ana G. Méndez University
Bachelor of Administrative Studies - International Business
University of Puerto Rico
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