MeArne Davis
Healthcare Specialist
Ponce,PR
Summary
Dynamic professional with a proven track record at Inovalon Group, Inc., excelling in data collection and analysis. Skilled in effective workflow management and customer service, I enhanced patient experiences and streamlined processes. Recognized for optimizing resource allocation and fostering team collaboration, I bring strong problem-solving abilities and a commitment to quality improvement.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Site Data Collector/ HEDIS Abstractor
Inovalon Group, Inc.
03.2013 - Current
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them into the database.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
- Assisted with receptionist duties, file organization and research and development.
- Collected and verified patient health data to ensure accuracy and compliance with regulations.
- Conducted site visits to gather information, enhancing data quality for reporting purposes.
Customer Service Representative
ComplexCare Solutions
06.2023 - 09.2025
- Resolved customer inquiries, ensuring high satisfaction through effective communication and problem-solving skills.
- Managed complex case resolutions, collaborating with multidisciplinary teams to enhance patient experience.
- Trained new team members on customer service protocols and best practices for improved efficiency.
- Streamlined complaint escalation processes, significantly reducing response times and enhancing service quality.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to document interactions and track customer resolutions effectively.
Review Specialist
Inovalon, Inc
07.2022 - 06.2023
- Analyzed review data to identify trends and improve product quality.
- Collaborated with cross-functional teams to streamline review processes and enhance efficiency.
- Implemented feedback mechanisms to capture customer insights and drive strategic improvements.
- Established strong relationships with clients, addressing concerns promptly and maintaining open lines of communication.
- Optimized resource allocation through effective workload distribution among review specialists.
- Promoted a positive work environment by facilitating open discussions and encouraging feedback from team members.
Education
Master of Arts - Worship Studies/ Worship Techniques
Liberty University
Lynchburg, VA12-2027
Bachelor of Science - Religious Studies
Liberty University Online
1971 University Blvd, Lynchburg, Va. 24515, USA12-2018
Associate of Applied Science - Nursing
Trinity College of Puerto Rico (Centros Por Isolina Ferre, Inc)
834 Avenida de Hostos, Playa de Ponce, Ponce, 0073203-2013
No Degree - Logistics/ Transportation (First Class CDL)
C 1 Truck Driver Training- Indianapolis
3603 E. Raymond St, Indianapolis, IN 46203, USA2008
Associate of Applied Science - Sports Medicine Kinesiology
Penn Foster College
925 Oak Street Scranton, Pennsylvania 18515, USA2000
Skills
- Excellent time management
- Data collection techniques
- Research methodologies
- Fieldwork experience
- Data validation
- Documentation skills
- Documentation
- Observational information
- Data security
- Assignment schedules
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- HIPAA compliance
- Effective workflow management
- Customer relations
- Computer proficiency
- Call center experience
Timeline
Customer Service Representative
ComplexCare Solutions
06.2023 - 09.2025
Review Specialist
Inovalon, Inc
07.2022 - 06.2023
Site Data Collector/ HEDIS Abstractor
Inovalon Group, Inc.
03.2013 - Current
Master of Arts - Worship Studies/ Worship Techniques
Liberty University
Bachelor of Science - Religious Studies
Liberty University Online
Associate of Applied Science - Nursing
Trinity College of Puerto Rico (Centros Por Isolina Ferre, Inc)
No Degree - Logistics/ Transportation (First Class CDL)
C 1 Truck Driver Training- Indianapolis
Associate of Applied Science - Sports Medicine Kinesiology
Penn Foster College