Melanie Lugo Rivera
Orlando
Summary
Quality-driven Compliance Analyst with expertise in tracking, documenting, and reporting requirements. Possess a keen ability to assess work, materials, and procedures and provide recommendations for adjustments to ensure ongoing compliance. Thrive as a team player, bringing a productive and diligent approach to every task. Motivated and energetic mindset that drives excellence in role. Over 2 years of experience in the field.
Overview
12
12
years of professional experience
Work History
IT Compliance Analyst/IT Ops System Admin
Westgate Resorts
05.2023 - Current
- Assisted in achieving regulatory certifications through diligent preparation efforts and collaboration with external auditors.
- Enhanced security awareness with targeted training programs and workshops for employees.
- Identified potential risks by conducting thorough analyses of existing IT systems and infrastructure.
- Supported a strong security posture by regularly assessing vulnerabilities and implementing appropriate countermeasures.
- Collaborated with cross-functional teams to ensure consistent compliance practices across the organization.
- Evaluated third-party vendors for their adherence to company-specific compliance standards before engaging in partnerships.
Wholesaler
Westgate Resorts
01.2019 - Current
- Exceeded quarterly sales targets consistently by implementing effective sales techniques tailored to individual client needs.
- Increased customer satisfaction with personalized service and timely delivery of reservations.
- Developed product knowledge training for new employees, enhancing team performance.
E-commerce Analyst
Starwood Hotels & Resorts Worldwide LLC
10.2016 - 06.2018
- Developed reports for the 95% occupancy of the hotel for next seasons
- Created monthly promotions for sales and marketing on different OTA's
- Conducted in-depth market research to identify emerging trends and optimize product offerings accordingly.
- Developed and analyzed e-commerce programs and marketing activation and implemented content improvements that drove sales and market share.
- Collaborated with product development teams to refine product descriptions and images, resulting in increased overall appeal and higher conversion rates.
Account Receivable Clerk
Starwood Hotels & Resorts Worldwide LLC
08.2016 - 10.2016
- This was a maternity leave I volunteered to cover
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Front Desk Night Auditor
Starwood Hotels & Resorts Worldwide LLC
01.2016 - 08.2016
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Documented accounts and logs throughout shift to keep up with requirements.
Beverage Server
Universal Studios
08.2015 - 05.2017
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
Retail Merchandiser
Walt Disney World
08.2012 - 09.2014
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Front Desk Intern
Caribe Hilton
04.2013 - 05.2013
- Managed phone lines, directing calls to appropriate departments and taking accurate messages.
- Maintained accurate records of room inventory, ensuring optimal occupancy rates.
- Processed reservation requests efficiently using hotel management software systems.
Education
Associate of Science - Cybersec & Network Eng Tecnology- Cloud
Valencia College
Orlando, FL2025
Bachelor of Arts - Hotel And Hospitality Management
University of The East (SUAGM)
Carolina, PR06.2015
Certificate - Asian Languages And Literatures
BLCU
Beijing, China08.2014
Skills
- Vulnerability Assessment
- Access Control
- Incident Management
- Compliance Reporting
- Data privacy
- Risk Mitigation
- Network Security
- Application security
- Information Security
- Documentation skills
- Compliance Monitoring
- Due diligence
- Internal Auditing
- Risk Identification
- Problem-solving abilities
- Time Management
- Multitasking
- Data Entry
- Audit Documentation
- Bilingual
Timeline
IT Compliance Analyst/IT Ops System Admin
Westgate Resorts
05.2023 - Current
Wholesaler
Westgate Resorts
01.2019 - Current
E-commerce Analyst
Starwood Hotels & Resorts Worldwide LLC
10.2016 - 06.2018
Account Receivable Clerk
Starwood Hotels & Resorts Worldwide LLC
08.2016 - 10.2016
Front Desk Night Auditor
Starwood Hotels & Resorts Worldwide LLC
01.2016 - 08.2016
Beverage Server
Universal Studios
08.2015 - 05.2017
Front Desk Intern
Caribe Hilton
04.2013 - 05.2013
Retail Merchandiser
Walt Disney World
08.2012 - 09.2014
Associate of Science - Cybersec & Network Eng Tecnology- Cloud
Valencia College
Bachelor of Arts - Hotel And Hospitality Management
University of The East (SUAGM)
Certificate - Asian Languages And Literatures
BLCU
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