Melanie Ramos Martinez
Bayamón
Summary
Dynamic supervisor with a proven track record at Teamworx, excelling in staff management and complex problem-solving. Successfully enhanced team efficiency and resolved conflicts, fostering a culture of excellence. Committed to training and mentoring, I consistently improved operational effectiveness while delivering exceptional customer service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Supervisor
Teamworx
01.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Flight Attendant
Silver Airways
06.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Team Leader
Container Bay Restaurant & Rooftop
05.2021 - 02.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Housekeeping Room Attendant
The Ritz Carlton Reserve
01.2016 - 09.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Graduate Certificate - Real Estate
Crecollege
San Juan, Puerto Rico05-2017
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Employee motivation
Languages
English
Bilingual or Proficient (C2)
Timeline
Supervisor
Teamworx
01.2025 - Current
Flight Attendant
Silver Airways
06.2023 - Current
Team Leader
Container Bay Restaurant & Rooftop
05.2021 - 02.2023
Housekeeping Room Attendant
The Ritz Carlton Reserve
01.2016 - 09.2019
Graduate Certificate - Real Estate
Crecollege
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