Melanie Vignau

• Managed portfolio of maintenance contracts for Canon printers, ensuring customer satisfaction and retention.
• Completed monthly metric readings of Canon printers to ensure accurate billing including analysis of meter readings.
• Identified any discrepancies or errors, taking corrective action as needed to ensure accurate billing.
• Coordinated with clients to understand their needs and provide tailored service solutions including orders of supplies needed.
• Acted as liaison between company and Canon's technical support team, resolving escalated technical issues and ensuring timely resolution of service requests.
• Tracked contract performance metrics and reported to management ensuring high contract profitability.
• Created and maintained comprehensive log of all customers, including their equipment details and contact information.
• Collaborated with sales team to identify opportunities for upselling based on customer needs and usage patterns.
• Ability to work with customers who are past due to establish payment plans using tact and diplomacy to maintain positive customer relationships.
• Managed customer accounts and ensured timely payment of outstanding invoices.

• Prepared and submitted debt validation letters and other documentation on behalf of clients, advocating for their interests and rights under debt collection laws.
• Schedule and complete monthly appointment counseling calls for clients regarding credit utilization, credit score and work being completed on enrolled accounts
• Document processing

501(c)(3) Nonprofit Organization

• Individual support and case management for Maria Storm survivors
• Aid supervisor to coordinate work plan by arranging daily tasks among other case managers to provide seamless and effective synergy
• Manage recovery plans
• Utilize CAN software- Coordinated Assistance Network, a program created by The National American Red Cross to facilitate the documentation and recovery process of Maria victims
• Assist in FEMA appeal process
• Documented communications and coordinated follow-up calls or visits for seamless case management
• Cross check with other community based resources for additional aid programs

• As a call center representative, aided disabled, retired individuals, and their caregivers in applying for federal and community assistance programs
• Utilized active listening and interpersonal talents to communicate with individuals from diverse backgrounds and cultures, providing consistent and quality assistance
• Meticulously document all communication with applicants to ensure accuracy and compliance with program requirements
• Developed extensive fact-checking and research skills as a result of continuously reviewing different programs and options
  

• Assisted customers in finding supplements and health products that best fit their needs, providing knowledgeable recommendations and guidance.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Developed positive customer relationships through friendly greetings and excellent service
• Experience operating cash register with POS software, including handling cash and card transactions and conducting end-of-day processes.
• Key holder

• Monitor productivity of 25+ employees
• Processed toll violations for customers, ensuring that all necessary information and documentation was collected and processed accurately and efficiently.
• Organized work floor to consistently meet deadlines and requirements for all production work orders
• Supported company in maintaining a work environment focused on quality, communication, collaboration, integration and teamwork