Melanie Y. Rodríguez Kercadó
Summary
Offering excellent communication skills and natural ability to connect with people, eager to learn and develop in customer service environment. Providing an experience with each act of service, making sure people enjoy their purchase and have a great time.
Overview
5
5
years of professional experience
Work History
Customer Service
El Meson Sandwiches
02.2024 - Current
- Work 24-32 hours per week.
- Maintain a clean and organized workspace, promoting a welcoming environment for customers.
- Process customer orders and accurately handle payment transactions; both cash and credit card.
- Collaborate with team members to maintain smooth operations during busy hours.
- Answer product questions using knowledge of sales and store promotions.
CBRN Specialist
Army National Guard PR
01.2023 - Current
- One drill per month.
- Serve as a trusted resource for colleagues seeking information or guidance related to CBRN threat management, contributing to overall unit readiness.
- Organize the M50 masks and archive their serial numbers in record.
- Help out my training NCO in the tasks needed to be done.
- Decontamination exercises, reconnaissance of chemical threats and soldier duties in general.
Barista
Starbucks
08.2023 - 02.2024
- Worked 24-32 hours per week.
- Controlled line and crowd with high sense of urgency and efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Accomplished customer support cycles; talking with the customers, engaging with their experience at the store and getting to know them, keeping everything clean and organized.
- Ran both cold and hot bar during peak hours while applying the established routine.
- Followed all the products recipes.
- Managed DTO, DTF and DTR efficiently and happily.
Assistant Manager
Firehouse Subs
01.2020 - 01.2023
- Worked 50 hours per week.
- Supervised day-to-day operations to meet food quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records.
- Opened and closed the store, while doing inventory and cash reports.
Education
Bachelor of Science - Microbiology
University of Puerto Rico
Humacao05-2026
Skills
- Bilingual; English and Spanish
- High sense of urgency
- Teamwork focused
- Punctuality and commitment
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service
El Meson Sandwiches
02.2024 - Current
Barista
Starbucks
08.2023 - 02.2024
CBRN Specialist
Army National Guard PR
01.2023 - Current
Assistant Manager
Firehouse Subs
01.2020 - 01.2023
Bachelor of Science - Microbiology
University of Puerto Rico
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