Melissa Burgos Hernandez
Toa Baja
Summary
Dedicated administrative professional with experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks, sales and staff support. Responsible, punctual, multitasking skills and productive professional with proven team building and management success.
Overview
16
16
years of professional experience
Work History
Administrative Manager
Matt HVAC-R Services Inc
10.2019 - 09.2024
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities. Managed reports, banks accounts, bookkeeping, calendars, coordinating meetings and appointments to maximize effectiveness.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Assistant Manager
Amscot Financial Services
10.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions. Developed strong working relationships with staff, fostering a positive work environment.
Receptionist
District View Plaza
08.2014 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records. Answered phone promptly and directed incoming calls to correct offices. Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist/Retail Store Manager
Tiendas La Defensa Inc
05.2008 - 07.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Answered and directed all incoming calls in a professional and timely manner. Managed personal and professional calendars and coordinated appointments.
- Restocked supplies, handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines. Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service.
Education
Tourism, Hotels And Conventions
Instituto De Banca Y Comercio - San Juan
San Juan, PR05.2007
High School Diploma -
Colegio Nuestra Señora De Belen
Guaynabo, PR05.2003
Skills
- Office Administration and Staff Management
- Microsoft PowerPoint, Excel, Word and QuickBooks Basics
Timeline
Administrative Manager
Matt HVAC-R Services Inc
10.2019 - 09.2024
Assistant Manager
Amscot Financial Services
10.2017 - 10.2019
Receptionist
District View Plaza
08.2014 - 09.2017
Receptionist/Retail Store Manager
Tiendas La Defensa Inc
05.2008 - 07.2014
Tourism, Hotels And Conventions
Instituto De Banca Y Comercio - San Juan
High School Diploma -
Colegio Nuestra Señora De Belen
Similar Profiles
Kaila SavannahKaila Savannah
Stablehand at Matt Vella Racing ServicesStablehand at Matt Vella Racing Services
Marlies WesolowskiMarlies Wesolowski
Executive Director at PCCB Inc./Lt. Col Matt Urban Human Services CenterExecutive Director at PCCB Inc./Lt. Col Matt Urban Human Services Center
Nelson DiazNelson Diaz
Business Consulting Intern at Ultrair HVAC ServicesBusiness Consulting Intern at Ultrair HVAC Services