Melmari Torres Rivera
PONCE
Summary
Driven by results at BANCO POPULAR OF PR, leveraged banking expertise and operations management to enhance branch performance, leading to sales growth. Through all the years and experience, acquired knowledge to develop a team that fostered a culture of excellence and collaboration, achieving operational results and high customer satisfaction.
Overview
1
1
year of professional experience
Work History
Assistant Branch Manager
BANCO POPULAR OF PR
02.2024 - Current
- Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst all 15 team members.
- Trained and developed 4 new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed sales strategy to meet established sales objectives.
- Assisted team members in understanding and analyzing individual and commercial taxes.
Assistant Branch Sales Manager
BANCO POPULAR OF PR
01.2023 - 01.2024
- Streamlined sales processes by identifying inefficiencies and implementing innovative solutions to enhance productivity.
- Established performance goals for sales team, regularly monitoring progress and providing constructive feedback for improvement.
- Evaluated employee performance through regular appraisals, identifying areas for growth and development opportunities accordingly.
- Managed branch sales, customer service, finances and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
Education
MBA - Human Resources Management
CARIBBEAN UNIVERSITY
PONCE06.2019
BBA - Accounting And Business Management
UNIVERSITY OF PUERTO RICO
PONCE05.2014
Skills
- Banking
- Operations Management
- Team Development
- Teamwork
- Loans
- Verbal/written communication
- Team Supervision
- Customer Service
- Knowledge and management of : Word, Teams, Power Point, Outlook & Excell
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Assistant Branch Manager
BANCO POPULAR OF PR
02.2024 - Current
Assistant Branch Sales Manager
BANCO POPULAR OF PR
01.2023 - 01.2024
MBA - Human Resources Management
CARIBBEAN UNIVERSITY
BBA - Accounting And Business Management
UNIVERSITY OF PUERTO RICO
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