Melissa Nieves
Isabela,PR
Summary
Talented Intake Specialist offering 8 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Intake Queue Associate (IQA)
Infosys BPM
08.2023 - Current
- Customer Service representative in charge of providing status and service to health care professionals
- Uploaded all incoming cases for care programs and medications needed for members all across the country (USA) as well as maintained a high level of quality and volume.
Field Administrator
RQ Construction, LLC
10.2022 - 07.2023
- Main support and auditor for the Fields Operations Team, working hand in hand with the US Coast Guard and other federal and government entities to establish relationships and and provide supporting documentation regarding federal project schedule and payroll
- Ensured operations and duty reports were made in conjunction with quality and safety department for compliance and record keeping.
HR Coordinator (through Carribean Temporary Service, Contract)
Pratt & Whitney
04.2021 - 08.2022
- Main POC for new hires all over the country (USA) to ensure all preliminaries were completed and passed to provide quality workers to all departments of the company
- Provided support with legal assistance, special accommodations, safety sensitive clearances, background check processing, and documentation management.
VP Assistant
First Health Call
02.2021 - 03.2022
- Provided clerical and administrative services to the Vice President and other top-tier executives to ensure daily schedule and productivity was maintained
- Worked with HR and Logistics teams to ensure worflow processes and activity meetings were held, supported with research and technical troubleshooting.
Operations Supervisor
The CCM Health
06.2020 - 12.2020
- Oversaw and managed over 30+ health care professionals to ensure quality and volume was maintained during care programs duration
- Conducted monthly evaluations on performance, attendance, care quality, and other logistics
- Created risk management reports for all personnel and HR personnel, assisting with payroll and management maintenance
- Ensure proper training and onboarding was issued for all employees locally and internationally.
Sr. Credit Underwritter
RQ Construction, LLC
06.2017 - 10.2019
- Main POC for 500+ clients in charge of auditing and performing loan evaluations
- Took care of personal and credit analysis and building programs to ensure quality service and upgrade for all clients
- Primary documentation manager and funding officer as well as credit advisor performing monthly reporting a on all clients based on their credit and business performance.
Regional HR Administrator
M. McKenzie & Associates, LLC
11.2016 - 06.2017
- Provided clerical and administrative services to the Regional Sales Coordinator, managing personal and business schedule, as well as maintained record of all new business and new associates arriving into the team development program.
Education
Bachelors Degree in International Business Development & Management - undefined
NUC University
04.2023 - 12 2024
High School Diploma - undefined
Francisco Mendoza Alvarez High School
Skills
Federal projectsRelationship BuildingOnboardingHR CoordinationCertified PayrollPerformance ManagementLogistics & Operations AnalysisCustomer ServiceClerical DutiesADPInterpretation (Spanish-English)InterviewingRisk AssesmentPerformance Reporting & AnalysisAmong others…
Client Relationship Building
Client Relationship Building
Information Gathering
Data entry proficiency
Electronic Recordkeeping
Data Entry
Invoice Preparation
Medical Terminology
Documentation Review
Adaptable and Flexible
Regulatory Documentation
Teamwork and Collaboration
Office Coordination
Data Management
Database Administration
Collaboration and Teamwork
Organization and Time Management
Excellent Communication
Decision-Making
Administrative Support
HIPAA Compliance
Order Purchasing
Equipment Troubleshooting and Maintenance
Invoice Processing
Office Management
Data Entry Software
Calendar and Appointment Management
Customer Service
Time Management
Interpersonal Communication
Flexible Schedule
Cash Handling
Websites
References
Available upon request.
Timeline
Intake Queue Associate (IQA)
Infosys BPM
08.2023 - Current
Bachelors Degree in International Business Development & Management - undefined
NUC University
04.2023 - 12 2024
Field Administrator
RQ Construction, LLC
10.2022 - 07.2023
HR Coordinator (through Carribean Temporary Service, Contract)
Pratt & Whitney
04.2021 - 08.2022
VP Assistant
First Health Call
02.2021 - 03.2022
Operations Supervisor
The CCM Health
06.2020 - 12.2020
Sr. Credit Underwritter
RQ Construction, LLC
06.2017 - 10.2019
Regional HR Administrator
M. McKenzie & Associates, LLC
11.2016 - 06.2017
High School Diploma - undefined
Francisco Mendoza Alvarez High School