Summary
Overview
Work History
Education
Skills
Objective
Availability
Languages
References
Timeline
Generic

Merolyne Santa

Las Piedras

Summary

Proven HR professional with a track record of enhancing employee management processes at Gobierno Municipal Las Piedras. Skilled in Microsoft Office and adept at conflict resolution, I significantly improved service goals through effective team collaboration and process optimization. Recognized for exceptional service delivery and proficient in both English and Spanish, I excel in fast-paced environments, demonstrating strong organizational and communication abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

27
27
years of professional experience

Work History

Recursos Humanos

Gobierno Municipal Las Piedras
Las Piedras
09.2011 - Current
  • Registrar y supervisar las asistencias de los empleados
  • Realizar informes de balance acumulados de licencias por empleados
  • Informes para auditores, contralores del expediente de los empleados
  • Pago de nómina de empleados
  • Auditar registro de ponches por empleados
  • Trabajar con propuestas federales junto el departamento del trabajo
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.

Auxiliar Supervisora De Producion

Serta Mattress
Caguas
01.2004 - 01.2010
  • Supervisar empleados área producción
  • Data entry, coordinar entrega, procesar p.o
  • Pago de nómina
  • Producción que las órdenes de las tiendas/mueblerías salieran en horario establecido
  • Assisted in the preparation of reports, presentations and correspondence.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Provided administrative support to senior management team.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Entered data into databases accurately and efficiently.
  • Generated weekly progress reports summarizing tasks completed during the week.

Supermercado Grande
Las Piedras
01.1998 - 01.2002
  • Servicio al cliente
  • Front desk
  • Caja Registradora
  • Gondolera
  • Departamento de Carnes
  • Meat Wrapper
  • Rellenar neveras
  • Encargada verificar fechas, precios de la nevera de carnes frescas, congelado y mariscos
  • Ofrecer un excelente servicio al cliente y trabajar en equipo

Education

BBA - administración de empresa con concentración en gerencia y recursos humanos

Universidad Ana G. Méndez
Caguas, Puerto Rico
11-2026

Associate of Arts - Cosmetología, Maquillaje profesional

IBC Instituto
Humacao, Puerto Rico
01.2010

Associate of Arts - Recepcionista

Huerta Junior Collage
Caguas, Puerto Rico
01.2000

High School Diploma -

Esc. Superior Ramón Power Y Giralt
Las Piedras, Puerto Rico
01.1996

Skills

  • Microsoft Office
  • Accpac Series
  • Watson
  • Bio System
  • Occam
  • Advanced Bio System
  • Pago de nómina
  • Programa Rock Solid
  • Ventas
  • Arte gráfico
  • Promociones
  • Relación interpersonal
  • Reclutamiento
  • Entrevista
  • Contratación
  • Gestión de conflictos
  • Procedimientos disciplinarios
  • Administración de relaciones laborales
  • Seguridad y salud en el trabajo
  • Programas de beneficios y compensación
  • Bilingüe
  • Caja registradora
  • Auxiliar Administrativo
  • Supervisora
  • Representante de ventas
  • Servicio al cliente
  • Contabilidad básica
  • Payroll
  • Computer skills
  • Training & Development
  • Organization
  • MS office
  • Networking
  • Time management
  • Data management
  • Communication

Objective

Desempeñarme en una compañía donde pueda aplicar y seguir desarrollando mis conocimientos, habilidades siendo un recurso de utilidad al funcionamiento y a las expectativas de la compañía trabajando hacia la misma dirección con la finalidad de obtener resultados de calidad., Work in a company where I can apply and continue developing my knowledge, skills, being a useful resource for the operation and expectations of the company, working towards the same direction in order to obtain quality results.

Availability

Plaza part-time lunes a jueves 5:00pm a 10:00pm, sábado 6:00am-3:00pm alterno (estudio universidad viernes y sábado) y domingo 6:00am a 3:00pm.

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Recursos Humanos

Gobierno Municipal Las Piedras
09.2011 - Current

Auxiliar Supervisora De Producion

Serta Mattress
01.2004 - 01.2010

Supermercado Grande
01.1998 - 01.2002

BBA - administración de empresa con concentración en gerencia y recursos humanos

Universidad Ana G. Méndez

Associate of Arts - Cosmetología, Maquillaje profesional

IBC Instituto

Associate of Arts - Recepcionista

Huerta Junior Collage

High School Diploma -

Esc. Superior Ramón Power Y Giralt
Merolyne Santa