Mia Amador Jimenez
Fajardo
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Waitress
Hyatt
03.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Magalis Garcia
05.2023 - 02.2025
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress
Pedro Ramirez
06.2021 - 05.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Secretary
Samanta Jimenez
11.2019 - 06.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
High School Diploma -
Vocacional Ana Delia Florfes Santana
Fajardo Puerto Rico06.2023
Skills
- Food and Beverage Pairings
- Cool Under Pressure
- Proper Storage Procedures
- Workflow Coordination
- Cash Management
- Cashier Oversight
- Multitasking and Time Management
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Waitress
Hyatt
03.2025 - Current
Waitress
Magalis Garcia
05.2023 - 02.2025
Waitress
Pedro Ramirez
06.2021 - 05.2023
Secretary
Samanta Jimenez
11.2019 - 06.2021
High School Diploma -
Vocacional Ana Delia Florfes Santana
Similar Profiles
Linda AngelLinda Angel
Loyalty Program Associate at HyattLoyalty Program Associate at Hyatt
Laura MeyeringLaura Meyering
Banquet Server/Bartender at HyattBanquet Server/Bartender at Hyatt
Andrew DiamontopoulosAndrew Diamontopoulos
Director of Catering Sales at HyattDirector of Catering Sales at Hyatt