Michael Martínez Collazo
Salinas
Summary
A dynamic IT Engineer and Software Developer, I excel in transforming technological challenges into solutions, notably at Ultimate Solutions Corp. My expertise spans from software development to network administration, underscored by a talent for IT leadership and innovation. Achievements include pioneering custom software and enhancing system efficiency, demonstrating both technical acumen and strategic vision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Engineer
Ultimate Solutions Corp.
11.2019 - Current
- Managed Helpdesk tickets.
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Performed scheduled service work, installations, testing and repairs.
- Wrote instruction manuals and technical guidance for preventive maintenance, general procedures and common troubleshooting techniques guides.
- Setup Active Directory from scratch on the main server.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Developed custom software for internal use in the company.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems and intranet.
- Configured computers with a variety of requirements and needs.
- Defined processes and best practices and tailored processes for applications.
- Diagnosed malfunctions in, directing support tickets to appropriate personnel for remediation.
Software Developer
Integrated Technology & Compliance Services
12.2017 - 11.2019
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Updated old code bases to modern development standards, improving functionality.
- Designed customized solutions for proposals to potential customers.
- Translated customer requirements into written use cases.
- Developed software for desktop and mobile operating systems.
- Built databases and table structures for web applications.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
Education
MBA - Science in Programming of Interactive Technologies
Atlantic University College
Guaynabo, Puerto Rico01-2020
BBA - Computer Engineering
Universidad Del Turabo
Gurabo, Puerto Rico01-2018
Skills
- Business intelligence
- Software development
- Software testing
- Information security
- Mobile application development
- Network administration
- IT service management
- Virtualization technologies
- Web development
- IT leadership
- System administration
- Troubleshooting and diagnosis
Certification
- Google IT Support Professional Certificate - Google.
- Google Project Management, Professional Certificate – Coursera and Google.
Languages
Spanish
Native language
English
Advanced
C1
Software
FortiGuard
XCode
Android Studio
Postman
Git
Proxmox
Timeline
IT Engineer
Ultimate Solutions Corp.
11.2019 - Current
Software Developer
Integrated Technology & Compliance Services
12.2017 - 11.2019
MBA - Science in Programming of Interactive Technologies
Atlantic University College
BBA - Computer Engineering
Universidad Del Turabo
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