MICHAEL O. VERGARA DIAZ
Sabana Hoyos
Summary
Dynamic professional with experience as a Field Engineer at Weeks Marine, excelling in project documentation and equipment troubleshooting. Bilingual in English and Spanish, I effectively communicate and adapt under pressure, driving successful project outcomes and enhancing team collaboration. Proven ability to train staff and improve operational efficiency. Business professional offering experience delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Astute technology-business professional translates operational needs into technical solutions. Equipped with analytics and reporting expertise to provide insights using data-driven philosophy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Data Analyst
Liberty Puerto Rico
San Juan, PR
10.2025 - Current
- Analyzed sales data to identify trends and patterns for strategic decision-making.
- Collaborated with cross-functional teams to improve reporting accuracy and efficiency.
- Developed dashboards using BI tools to visualize sales performance metrics effectively.
- Conducted market research to support product positioning and pricing strategies.
- Mentored junior analysts on data interpretation and analytical best practices.
- Streamlined data collection processes to enhance overall reporting speed and reliability.
- Collaborated with other departments to ensure accuracy of sales data collection processes.
Field Engineer
Weeks Marine
Covington , LA
06.2023 - 10.2025
- Collaborated with project teams to coordinate field operations and logistics.
- Assisted in troubleshooting technical issues related to equipment performance.
- Maintained accurate documentation of project progress and daily activities.
- Supported senior engineers in developing project plans and timelines.
- Trained new staff on safety protocols and operational procedures.
- Coordinated with other teams within the organization to ensure successful implementation of projects.
Full Time - Teller
First bank
Vega Baja, PR
12.2021 - 04.2023
- Maintained cash drawer balance throughout the shift.
- Educated clients on bank products and services available.
- Processed customer transactions accurately and efficiently.
- Handled cash deposits, withdrawals, and check processing daily.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Manager
Japi Inc
San Juan, PR
12.2019 - 12.2021
- Led operations for Plaza las Americas store, enhancing overall efficiency.
- Managed stock room to ensure optimal inventory levels and organization.
- Directed sales team to achieve targets and maximize revenue.
- Oversaw cashier functions, ensuring accurate transactions and customer satisfaction.
- Handled payroll responsibilities to maintain timely and precise employee compensation.
- Developed social media strategies to increase brand visibility and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor's Degree - Marketing & Business Administration
Universidad Interamericana De Puerto Rico
Arecibo 12.2021
Skills
- Bilingual (English and Spanish)
- Problem solving
- Attention to detail
- Equipment troubleshooting
- Project documentation
- Microsoft Office proficiency
- Adaptability
- Pressure management
- Communication skills
- Sales trend analysis
- Data visualization
- Inventory management
- Cross-functional collaboration
- Customer relationship management
- Effective communication
- Project coordination
Certification
- TWIC Card, Transportation Worker Identification Credential, 27532684, 09/01/23, 09/01/28
- Construction Quality Management For Contractors, U.S. Army Corps of Engineers, New Orleans District, ML9-07-23-00621, 07/01/23, 07/01/28
Languages
English
Advanced (C1)
C1
Spanish
Native
Native
Timeline
Sales Data Analyst
Liberty Puerto Rico
10.2025 - Current
Field Engineer
Weeks Marine
06.2023 - 10.2025
Full Time - Teller
First bank
12.2021 - 04.2023
Manager
Japi Inc
12.2019 - 12.2021
Bachelor's Degree - Marketing & Business Administration
Universidad Interamericana De Puerto Rico