Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Michael Sierra - Rodriguez

San Juan

Summary

Dynamic and results-driven professional with extensive experience as a Boat Captain at Ferrer Company. Expert in marine navigation and safety compliance, consistently exceeding customer expectations through effective problem-solving and exceptional service. Proven ability to manage inventory and operate equipment efficiently, ensuring smooth operations and high satisfaction levels.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Private Boat Charter

Own boat - Hide Away
Fajardo
01.2021 - Current
  • Operated equipment and machinery according to safety guidelines.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed household errands and other essential duties.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.

DIVER PLANTING CORALS IN THE OCEAN.

NOAA- National Oceanic and Atmospheric Adminitration
Fajardo - Ceiba
01.2015 - 01.2016
  • Assisted in the maintenance and repair of dive gear.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Assisted scientists with experiments related to oceanography or marine biology.
  • Installed subsea cables and pipeline components.
  • Tested water quality levels to ensure safe diving conditions.
  • Monitored depth, pressure, and time during dives.
  • Conducted safety inspections of dive equipment prior to each dive.
  • Inspected pipelines, cables, and other structures for signs of damage or wear.

Charter Boats

Own Boat Sharay I. & II
Fajardo
01.2006 - 01.2015
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.

Boat Captain - Carabali

Dragon Fly Company
Luquillo
01.2007 - 01.2011
  • Navigated courses and determined speeds using navigation tools.
  • Followed marine regulations applicable to planned route locations.
  • Operated boat radios to maintain open avenues for exchanging information needed by operators.
  • Welcomed customers to establishment and offered assistance with issues.
  • Conducted pre-departure inspections to verify all necessary safety equipment was aboard and operational.
  • Adhered strictly to all safety protocols established by the owner and operator prior to embarking on each voyage.
  • Instructed new crew members on proper procedures for operating marine vessels safely.
  • Assisted in training new staff members in basic seamanship skills such as knot tying, line handling.

Miss Claudia's Boat Captain

Ferrer Company
Fajardo
01.2007 - 01.2010
  • Maintained detailed logs of voyage activities, fuel consumption, and engine operations.
  • Instructed new crew members on proper procedures for operating marine vessels safely.
  • Provided guidance to novice sailors unfamiliar with operating marine vessels or navigating waterways.
  • Assisted in training new staff members in basic seamanship skills such as knot tying, line handling.
  • Managed onboard supplies such as food stores and medical supplies according to passenger needs and preferences.
  • Communicated regularly with passengers regarding weather conditions, course changes, and other relevant information.
  • Inspected all navigational equipment regularly to ensure accuracy of readings.
  • Adhered strictly to all safety protocols established by the owner and operator prior to embarking on each voyage.
  • Conducted pre-departure inspections to verify all necessary safety equipment was aboard and operational.
  • Welcomed customers to establishment and offered assistance with issues.

Education

High School Diploma -

Public School Antonio Zariera
San Juan
05-1992

Skills

  • Equipment operation
  • Inventory management
  • Customer service
  • Safety compliance
  • Technical troubleshooting
  • Marine navigation
  • Multitasking
  • Calm under pressure
  • Problem-solving
  • Flexible and adaptable

Certification

  • Merchant Mariner Credential.
  • U.S Merchant Marine Officer License.
  • Diploma Operator of Uninspected Passanger Vessels.
  • Diploma Master of Motor Vessels of not more than 100 Gross Tons.
  • Commercial fishing license for natural resources of Puerto Rico.
  • Diving License.
  • First Aid Certificate.

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Private Boat Charter

Own boat - Hide Away
01.2021 - Current

DIVER PLANTING CORALS IN THE OCEAN.

NOAA- National Oceanic and Atmospheric Adminitration
01.2015 - 01.2016

Boat Captain - Carabali

Dragon Fly Company
01.2007 - 01.2011

Miss Claudia's Boat Captain

Ferrer Company
01.2007 - 01.2010

Charter Boats

Own Boat Sharay I. & II
01.2006 - 01.2015

High School Diploma -

Public School Antonio Zariera

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Michael Sierra - Rodriguez