Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Timeline
Generic

MICHELLE ALERS

Aguadilla,Puerto Rico

Summary

Experienced and dedicated worker who had work with more than ten years of experience, in different departments offices at the Goverment of Puerto Rico; providing an excellent and diverse high quality service, in the service that the people needs as a service representative and administrative assistant support. Committed to integrity and constantly ensuring the privacy of identities and documents.

Overview

19
19
years of professional experience

Work History

Service Representative

TELEMEDIK
Mayaguez
12.2023 - 11.2024
  • Validate and guide the insured regarding their coverage under the Vital Health Plan (Medicaid) of the Government of Puerto Rico.
  • Make changes to primary and secondary physician.
  • Validate or escalate medical pre-authorization; such as surgical procedures, x-ray, medical equipment, ambulance transportation.
  • Validate pharmacy coverage, medicines pre-authorization for dispensing medications.
  • Provide guidance on medical plan recertification, effective dates, and termination dates of coverage for which beneficiary was eligible.
  • Process and send coverage certifications via email or digital fax, and work on sending the medical plan card ID requested by the insured.

Permanent Registration Officer

Triple S Life
Isabela, Puerto Rico
09.2006 - 10.2023
  • Responsible for processing transactions such as new registrations, registration change requests, special registrations, relocation, name changes, data corrections, data card photo change, and challenges,(Data Entry)

Secretarial Assistant

San Carlos Borromeo Parish
, Puerto Rico
11.2020 - 01.2021
  • Assisted in the search for genealogical data in books of baptism, communions, confirmation, marriages and deaths from the year 1700 to the present
  • Registration of sacraments offered in the parish books
  • Public Service in orientation to the sacraments and mass days
  • Taking calls, inventory of purchase of materials for caritas services and Data Entry
  • Separation of dates for mass intentions

Assistant and Translator

State Agency Negotiated Management Emergency and Disaster Management (AEMED) ZONE 4
, Puerto Rico
09.2017 - 11.2017
  • Attended various meetings of the Department
  • From PREMA, FEMA, AEMEAD, divisions of the US Army and direct contact with the municipal emergency management offices that comprise ZONE 4 as a translator and compiler of information on the natural disaster caused by Hurricane María
  • Assigned to keep daily agency reports on the natural disaster caused by the hurricane

Chemical Assistant

Interamerican University
, Puerto Rico
01.2006 - 04.2006
  • Preparation of the materials for the laboratory classes, wash them and put them away
  • Online searching for information on a specific chemical such as MSDA (Material Safety Data Sheet) under OSHA guidelines
  • Laboratory equipment maintenance

Librarian Assistant

Interamerican University
, Puerto Rico
10.2005 - 12.2005
  • Assisted the librarian with public service with the loan of books, shelving and loan of materials in reserve

Demographic Registry (Vital Statistics)

Department of Health
, Puerto Rico
02.2021
  • Supplement demographic requests, birth registrations, birth certificates, marriage certificates and death certificate
  • Also towards delivery of the same
  • Guidance to the public on marriage licenses

Education

Certificate in General Clerk with Information Processing -

Juan Suarez Pelegrina
Aguadilla
02.2021

Sing Language Course -

San Carlos Borromeo Parish
Aguadilla, P.R.
05.2019

Basic Sign Language Course - Intermediate, Advanced and Liturgical

Aguadilla, P.R.
02.2010

Bachelor of General Biology -

Interamerican University
Aguadilla, P.R.
05.2006

High School & Vocational Diploma -

Salvador Fuentes Valentin Vocational High School
Aguadilla, P.R.
05.1997

Skills

  • Critical thinking and problem solving
  • Microsoft Office Word
  • Ability to Multitask
  • Customer Service
  • Computer Skills
  • Fast Learner
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Office
  • Ability to Work Under Pressure
  • Communication Skills
  • Computer Systems
  • Organizational Skills
  • Integrity
  • Positive Work Ethic
  • Bilingual
  • Remote assistance
  • Service recommendations
  • Customer support

References

  • Noemi Concepcion, Vital Statistics, 787-233-9111
  • Elvis Morales, State Agency Negotiated Management Emergency and Disaster Management (AEMED) ZONE 4, 939-274-7371

Languages

  • English
  • Sign language
  • Spanish

Languages

English
Advanced
C1
Spanish
Advanced
C1

Timeline

Service Representative

TELEMEDIK
12.2023 - 11.2024

Demographic Registry (Vital Statistics)

Department of Health
02.2021

Secretarial Assistant

San Carlos Borromeo Parish
11.2020 - 01.2021

Assistant and Translator

State Agency Negotiated Management Emergency and Disaster Management (AEMED) ZONE 4
09.2017 - 11.2017

Permanent Registration Officer

Triple S Life
09.2006 - 10.2023

Chemical Assistant

Interamerican University
01.2006 - 04.2006

Librarian Assistant

Interamerican University
10.2005 - 12.2005

Certificate in General Clerk with Information Processing -

Juan Suarez Pelegrina

Sing Language Course -

San Carlos Borromeo Parish

Basic Sign Language Course - Intermediate, Advanced and Liturgical

Bachelor of General Biology -

Interamerican University

High School & Vocational Diploma -

Salvador Fuentes Valentin Vocational High School

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MICHELLE ALERS