Michelle CONCEPCIÓN ROMERO
San Juan
Summary
Results-driven sales representative with proven ability to build customer relationships and drive sales. Expertise in customer service and sales strategies to enhance satisfaction and achieve targets. Proactive and adaptable professional known for strong project management skills and customer service excellence. Successfully developed sales techniques and managed customer inquiries, contributing to increased satisfaction and improved sales performance.
Overview
14
14
years of professional experience
Work History
Sales Representative
First Bank
San Juan
09.2024 - Current
- Engaged customers to understand their financial needs and goals.
- Promoted bank products and services to enhance customer satisfaction.
- Collaborated with team members to provide exceptional service daily.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Sales Associate
Victoria Secret
Carolina
11.2016 - 07.2024
- Educated customers on product features and promotions during interactions.
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting products and enhancing their shopping experience.
- Collaborated with team members to meet daily sales targets and objectives.
- Helped customers find specific products, answered questions, and offered product advice.
Assistant Manager
Payless Shoes
Carolina
10.2011 - 07.2014
- Assisted in managing daily store operations and team performance.
- Monitored inventory levels and facilitated restocking processes as needed.
- Trained new employees on product knowledge and customer service techniques.
- Collaborated with management to develop promotional campaigns and events.
- Managed customer service inquiries and complaints in a timely manner.
Education
Business Administration And Management
Ana G Mendez University
Carolina06-2027
Some College (No Degree) -
Instituto De Banca Y Comercio
San Juan01-2009
High School Diploma -
Dr. Facundo Bueso
San Juan05-2006
Skills
- Project management
- Customer service
- Sales strategies
- Team collaboration
- Effective communication
- Relationship building
Timeline
Sales Representative
First Bank
09.2024 - Current
Sales Associate
Victoria Secret
11.2016 - 07.2024
Assistant Manager
Payless Shoes
10.2011 - 07.2014
Business Administration And Management
Ana G Mendez University
Some College (No Degree) -
Instituto De Banca Y Comercio
High School Diploma -
Dr. Facundo Bueso
Similar Profiles
CHRIS CONTRERAS VALENZUELACHRIS CONTRERAS VALENZUELA
Personal Banking Representative at First BankPersonal Banking Representative at First Bank
Dona LiskDona Lisk
Asset Resolution Group at First BankAsset Resolution Group at First Bank
Kiya LederleKiya Lederle
CSR at First BankCSR at First Bank
Sierra SumrallSierra Sumrall
Credit Risk Specialist at First BankCredit Risk Specialist at First Bank
Travieso Flores Carmen M.Travieso Flores Carmen M.
Coordinadora de Salud at ASEMCoordinadora de Salud at ASEM