Michelle Concepcion Romero
Sales Associate
San Juan,Puerto Rico
Summary
Energetic, results driven professional with more than 10 years of experience in the customer service. Responsible and dependable and highly skilled in providing information to the public. Definitely able to address customer complaints. Bilingual; English/Spanish
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
Victoria Secret
Carolina
11.2016 - 07.2024
- Provide excellent customer service experience to all customers in a fast paced environment.
- Creating a rapport with each customer ensuring a truly unique shopping experience.
- Demonstrated comprehensive full product knowledge, Advise customers on latest trends, as well as maximizing every sales opportunity and maintained overall brand image through products and store presentation.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Manager Assistance/ Cashier
Payless Shoes
Carolina
10.2011 - 07.2014
- Provided support to the store manager by opening store and looking after staff, while manager was not there.
- Assisted with shipping and receiving of merchandise, team organization and motivation.
- Responsible for taking payment in the form of cash, check, or credit card from patrons.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Event Promoter
Admarketing Solutions
Carolina, P.R
06.2007 - 06.2012
- Maintained relationships with clients throughout the planning process to ensure their needs were met.
- Coordinated guest lists for various functions.
- Established contacts within the industry to secure sponsorships for events.
- Collaborated with other departments on event production schedules to ensure timely completion of tasks.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Business Administration and Management
09.2023 - Current
2009
High School Diploma -
2006
Skills
- Customer Service
- Product Promotion
- Adapt to Diverse Groups
- Verbal Communication
- Product and Service Sales
- Sales Trends
- Money Handling
- Excellent People Skills
- Inventory Control Procedures
- Verbal and Written Communication
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Paid time offHealthcare benefitsPaid sick leave401k matchWork-life balanceTimeline
Ana G Mendez University - , Business Administration and Management
09.2023 - Current
Sales Associate - Victoria Secret
11.2016 - 07.2024
Manager Assistance/ Cashier - Payless Shoes
10.2011 - 07.2014
Event Promoter - Admarketing Solutions
06.2007 - 06.2012
Instituto De Banca Y Comercio - ,
Dr. Facundo Bueso - High School Diploma,
Similar Profiles
Jeremy StumbaughJeremy Stumbaugh
Package Handler at Victoria SecretPackage Handler at Victoria Secret
Zachariah NievesZachariah Nieves
Seasonal Associate at PINK Victoria SecretSeasonal Associate at PINK Victoria Secret
VEIRA M RAMOS ROLÓNVEIRA M RAMOS ROLÓN
SALES REPRESENTATIVE at Victoria SecretSALES REPRESENTATIVE at Victoria Secret