Michelle Gonzalez Garcia
Toa Baja
Summary
Detail-oriented Administrative Professional experienced in optimizing data management and enhancing data integrity through effective organization. Cultivated positive relationships with clients and staff while demonstrating strong communication and problem-solving skills. Streamlined office procedures and provided exceptional support in high-volume environments, contributing to overall operational efficiency.
Overview
23
23
years of professional experience
Work History
Office Administrative Assistant
Corporación De Las Artes Musicales/Corporación De Orquesta Sinfónica De PR
05.2024 - 02.2026
- Oversaw processing of invoices and expense reports to ensure budget accuracy.
- Enhanced filing systems to improve document retrieval efficiency.
- Developed and implemented data entry protocols to ensure accuracy in record-keeping and reporting.
- Streamlined clerical support operations by coordinating document copying, faxing, and filing.
- Directed office correspondence to improve interdepartmental communication.
- Enhanced spreadsheets and databases to streamline tracking, analysis, and reporting of performance and sales data.
- Implemented stringent confidentiality protocols to safeguard company information.
- Eliminated documentation errors by implementing rigorous proofreading and editing protocols.
Administrative Assistant - Claims Resolution Center
Five Star Services
02.2023 - 12.2023
- Managed database clients' systems by entering and updating data, collaborating with colleagues to ensure system accuracy.
- Coordinated with departments to support administrative functions, including managing employee files, medical records correspondence, and operations data entry.
- Created and transmitted electronic mail according to client requirements to complete documents and claims processes.
- Prepared Google spreadsheets, uploaded documents to various medical billing systems, and sent faxes over the Internet.
- Highlighted key achievements and contributions to team projects.
Auxiliary Collector
Department of Treasury (CTS)
04.2011 - 01.2023
- Analyzed cases to determine citizens' financial tax responsibilities and processed or canceled electronic payments, ensuring timely payments.
- Established payment plans, ensuring ability to collect past due taxes, while assisting customers to meet financial responsibilities without impoverishment.
- Recognized by management and customers for provision of quality customer service and communication skills.
- Recognized management and customers for delivering quality customer service and effective communication.
- Entered and proofread data for SharePoint website to ensure data integrity and accuracy.
- Entered and proofread data for SharePoint website, ensuring data integrity and accuracy.
Data Entry Clerk
Data Storage Centers
02.2010 - 12.2010
- Designed and implemented databases, utilizing Microsoft Access to ensure accuracy and integrity of data, with a focus on efficiency. Verified information with clients and resolved inquiries professionally and in a timely fashion.
- Identified errors and conducted research to resolve incorrect data.
- Identified and resolved data errors through thorough research, ensuring data accuracy.
- Aligned data entry with manual records and reconciled discrepancies to maintain information validity.
Database Operator
Office of Budget and Management
04.2003 - 11.2009
- Created and maintained corporate website using Microsoft Content Management software, ensuring real-time information updates through weekly reviews. Designed and managed Access databases, validating data for accuracy. Researched and implemented current web design technologies. Developed secure documentation on Adobe for sensitive information. Provided administrative support to executive management across Marketing and IT; collaborated with third-party vendors to resolve issues.
- Highlighted key achievements
- Streamlined workflow for 2 full-time employees, saving corporation salary and benefits costs while enhancing operational efficiency.
- Reduced office expenses by 15% through implementation of paperless documentation and e-fax processes, resulting in minimizing cost and environmental impact.
- Converted manual documents into PDF and Microsoft Word for electronic filing, modernizing documentation systems.
Education
Master of Business Management and Administration (MBA) - Information Systems
University of Phoenix
Guaynabo, PRBachelor of Business Administration - Information Systems
Bayamon Central University
BayamonSkills
- Invoice management
- Data entry procedures
- Document control
- Process optimization
- Workflow redesign
- Data governance
- Digital communication enhancement
- Bilingual communication
Languages
- English
- Spanish
Languages
English
Advanced
C1
Spanish
Advanced
C1
Timeline
Office Administrative Assistant
Corporación De Las Artes Musicales/Corporación De Orquesta Sinfónica De PR
05.2024 - 02.2026
Administrative Assistant - Claims Resolution Center
Five Star Services
02.2023 - 12.2023
Auxiliary Collector
Department of Treasury (CTS)
04.2011 - 01.2023
Data Entry Clerk
Data Storage Centers
02.2010 - 12.2010
Database Operator
Office of Budget and Management
04.2003 - 11.2009
Master of Business Management and Administration (MBA) - Information Systems
University of Phoenix
Bachelor of Business Administration - Information Systems
Bayamon Central University